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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews
Call Service Center (844) 242-3478

906 Reviews of Rusnak Volvo Cars - Service Center

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January 29, 2021

Very pleasant service experience with Advisor Roman Garcia. Explained results of diagnostic tests and offered additional recommendations without applying any pressure. Very courteous and professional. More

by Rick Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia, Service Advisor
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Jan 30, 2021 -

Rusnak Volvo Cars responded

Thank you for visiting Rusnak Volvo Cars, Rick! We will be sure to thank Roman and the rest of the team for providing you with courteous and professional service. We look forward to working with you again!

January 29, 2021

Quick, good service. Anthony worked with me to prioritize what needed to be addressed on my 2019 XC 60. We will be back again soon. More

by PEET.NP
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
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Jan 30, 2021 -

Rusnak Volvo Cars responded

Thank you for choosing Rusnak Volvo Cars! We will be sure to thank Anthony for providing your 2019 XC 60 with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

January 29, 2021

Na'eem is always kind, quick and helpful. Great job as always on the service of my XC60. I never hesitate to bring my car back. Thanks! More

by MIKE@ARMS-STUDIO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2021 -

Rusnak Volvo Cars responded

Thank you for the excellent review, Mike! We will be sure to thank Na'eem for providing you with quick and helpful service. We look forward to your next visit to Rusnak Volvo Cars!

January 28, 2021

Knowledgeable and courteous service rep, timely communication about repairs needed and time car would be ready. Consistent reliable work. Staff are friendly and helpful. Would recommend highly. More

by EE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2021 -

Rusnak Volvo Cars responded

Hi there, thank you for taking the time to share your compliments with us. We're thrilled to know our team has taken great care of you. If there is anything else we can assist you with, please let us know.

January 28, 2021

Always top rate service. Polite and courteous staff. xx xxx xx xxx xxxx xxxx xxx xxx xxx xxx . Too manyy words required here. xx xxx More

by JKT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
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Jan 28, 2021 -

Rusnak Volvo Cars responded

Hi there, thanks for sharing your great review with us! We are here anytime you need help.

January 28, 2021

Anthony Marino is a rock star - he has good customer service, honest and with good communication skills. He is definitely an asset to the organization More

by TPALMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
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Jan 28, 2021 -

Rusnak Volvo Cars responded

Hello there, thank you for the kind words with Anthony! It was truly a pleasure working with you. We hope you consider us again!

January 28, 2021

20k Service completed. Obviously VOLVO has not fixed the brake problems as brakes needed to be replaced with less than 20k miles driven. At least VOLVO covered the cost but still should be replacing brakes More

by JULIOCG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
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Jan 29, 2021 -

Rusnak Volvo Cars responded

Thank you for the five-star rating and for your feedback! We will make sure to pass on your comments to our Management Team. Should you need any further assistance, please don't hesitate to reach out to us. We hope to work with you again at Rusnak Volvo Cars.

January 27, 2021

Roman provided me with excellent customer service. Thank you for all that you do to represent Rusnak wonderfully and help your customers with A+ service. More

by MARICELA.MARTINEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman - 5 stars
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January 27, 2021

Roman is very responsive and it's convenient to be able to text with him. I appreciate the loaner cars for major service. Everyone is professional and courteous. More

by RYANLEE508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
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Jan 28, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team, especially Roman. We value your business at Rusnak Volvo Cars!

January 26, 2021

Roman was able to get me in next day. Once I arrived the service took less than an hour. The work was complete and I was on my way More

by indichjake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Report | Print
Jan 27, 2021 -

Rusnak Volvo Cars responded

Jake, thanks for taking the time to share your excellent service experience with Roman! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

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