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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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February 26, 2021

We had an unexpected Check Engine light event. The Service Department acted quickly to get me an appointment with a Volvo Valet pickup. The Volvo Valet was especially important as we are both over 75 More

by OldBob38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Wallace & Carlos (our Valet), Anthony Marino
Feb 27, 2021 -

Rusnak Volvo Cars responded

The Service Department goes unnoticed, far too often. We know how hard they work and they deserve a shout out! Your comments are appreciated and we are glad you chose to come to Rusnak Volvo Cars!

February 26, 2021

I brought my car in for annual service. I had an I brought my car in for annual service. I had an appointment. I was greeted immediately, and was talking with Na’eem, my service advisor, within 5 More

by MARELIND55
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Rusnak Volvo Cars responded

Hi there, thank you so much for sharing your great experience with us! We're delighted to learn that Na'eem has gone above and beyond in taking care of you and your vehicle needs. If there is anything else we can help you with, please let us know.

February 25, 2021

Friendly and professional staffs and easy check in and out. Very accommodating and try to help in any way. I will definitely go back when there’s problem with car. More

by yoonsteph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman at services
Feb 26, 2021 -

Rusnak Volvo Cars responded

Thank you for taking the time to leave a review. We're happy we could exceed your expectations! We really appreciate your recommendation and if there is anything additional that we can do for you, please let us know! Take care!

February 23, 2021

I brought our car in for a factory recall. The service was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch point More

by HOLZINGER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Feb 24, 2021 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your experience at Rusnak Volvo Cars. We're happy to have provided a timely service visit. Have a wonderful day!

February 22, 2021

I am extremely happy with the service department at Rusnak. They are so efficient and very courteous. I have always had the most positive experience at This dealership. More

by no name
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia, Anthony Marino
Feb 23, 2021 -

Rusnak Volvo Cars responded

Hi there, thanks for the kind words with our Service Department! We're glad to hear your experience was positive. We hope you consider us again.

February 21, 2021

Very good service. I have been having my car service since I bought my car which has which has been 11 years ! My service advisor Is the best very thoughtful keep me inform on my car. More

by GWESSEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

No No No No No No no no no no no no no no no no no no no no no no no no no no More

by TERRYGINSBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive rating, Terry! Rusnak/Pasadena Volvo Cars appreciates your feedback.

February 18, 2021

Rowan, was on point and a pleasure to work with !! Would recommend to all my friends, service department was friendly and communicated very well Throughout the day, More

by RAYAPODACA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rowan Garcia
Feb 20, 2021 -

Rusnak Volvo Cars responded

Thank you so much for taking the time to share your recommendation for our team at Rusnak/Pasadena Volvo Cars. We are super happy to see your satisfaction. If there is anything further we can be of assistance with, please do not hesitate to contact our Service Department. See you again next time!

February 18, 2021

This is my second time visiting for service and I was in and out promptly. They had to fix/replace the rear cup holder. Thank you Roman! More

by SAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Feb 19, 2021 -

Rusnak Volvo Cars responded

You're so welcome, Sam! We are so pleased to learn that your Service Appointment went so smoothly. If Rusnak/Pasadena Volvo Cars can do anything else for you, please be sure to let us know.

February 17, 2021

Roman never called me to tell me that he had to keep my car overnight, like he said he would. In fact, there was no communication at all - I had to call him to see what was going on and it was Anthony that More

by SARAJEAN22
Recommend Dealer
No
Employees Worked With
Roman, Anthony Marino
Apr 03, 2021 -

Rusnak Volvo Cars responded

Sarajean, Thank you for sharing your review. We want to ensure our guests have excellent experiences at Rusnak Volvo Cars. If there is anything that has not been addressed, would you mind reaching out to me directly about it? Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

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