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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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March 12, 2021

Excellent, prompt, efficient and courteous service with full disclosure. Terse is better than verbose and can be just as valid and informative. I will be back. More

by RJMIKECATHCART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Mar 13, 2021 -

Rusnak Volvo Cars responded

Thank you for visiting Rusnak Volvo Cars! We are happy to know that you enjoyed our services. We look forward to working with you again!

March 12, 2021

Roman was very helpful with filing the tire replacement claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away More

by 2018XC60T6FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Gutierrez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Rusnak Volvo Cars responded

Hello, Thank you for taking the time to share your nice feedback for our team. I would appreciate the opportunity to look into anything I can if it has not been addressed already. Please reach out directly for any further assistance. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

March 12, 2021

Perfect in every way! You have a amazing customer-centric staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! More

by monstro808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino
Mar 13, 2021 -

Rusnak Volvo Cars responded

We appreciate your input. Glad to learn that you are consistently impressed with our service. We look forward to your next visit!

March 11, 2021

The service was good. Anthony Marino was service advisor, friendly and nice. This service took 2 hours and half , I waited at the guest room. Even it took a little long time , I appreciated the service team More

by CHERRYLICHENG1225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Mar 12, 2021 -

Rusnak Volvo Cars responded

We are so pleased you enjoyed your visit to Rusnak Volvo Cars! It means the world to see we have earned your trust! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2021

The service was amazing as usual! Anthony Marino always gives such great service and always making sure that I am happy! Always very efficient! As well as Ephrem Yahannes, he is always available when ever More

by MENASH87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ephrem Yohannes, Anthony Marino
Mar 11, 2021 -

Rusnak Volvo Cars responded

We're pleased to learn that our staff went above and beyond your expectations during your recent visit! We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2021

Service was good. After I checked in they said it would take about 1 hour but would contact be if done beforehand. I went for a walk to get some coffee and as I was walking back I received a message that More

by MENDOZAJCARLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Rusnak Volvo Cars responded

Thank you for visiting Rusnak Volvo Cars! We are happy to know that you enjoyed our services. We look forward to working with you again. We look forward to working with you again!

March 04, 2021

Best service in county ,super nice dealer ship , will referral for them , will buy from them or lease , will keep the brand , hundred percent satisfiedq More

by OtteMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Mar 05, 2021 -

Rusnak Volvo Cars responded

Thank you for that great review! Roman was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future at Rusnak Volvo Cars!

March 04, 2021

My service rep, Roman Garcia, has been terrific each time I reached out with questions or service visits. Super responsive and diligent in his effort to keep you informed. More

by TENO0406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Mar 05, 2021 -

Rusnak Volvo Cars responded

Your review made us smile. We love hearing that our employees, such as Roman, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Rusnak Volvo Cars, we will be sure to keep up our timely services and courteousness.

March 03, 2021

I got hung up till well after closing time to pick up I got hung up till well after closing time to pick up my car. A couple of guys were super helpful in retreiving my car and grtting me on my way. More

by DOUG90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Mar 04, 2021 -

Rusnak Volvo Cars responded

Doug, thanks for taking the time to share your service experience with Anthony! We appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

February 28, 2021

Super easy in and out service. Everyone is friendly and happy to see you. It is nice knowing I can leave my car and be worry free. Na’eem provides exceptional service every single time. More

by KDRAPER2
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes, Anthony Marino, Christie Rutherford
Mar 01, 2021 -

Rusnak Volvo Cars responded

We are happy to know that you had a good experience with our Service Department and with the help of Na’eem. We value your business at Rusnak/Pasadena Volvo Cars!

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