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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.6
906 Reviews

906 Reviews of Rusnak Volvo Cars - Service Center

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October 22, 2024

Had a great experience here. Roman was a huge help and really took care of everything I needed. Extremely accomodating and helpful. Best experience I've had bringing in my car to More

by ANIPOGARIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman
Oct 25, 2024 -

Rusnak Volvo Cars responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Jose Gutierrez Service Manager josegutierrez@rusnakautogroup.com (626) 229-6730 https://www.rusnakvolvocars.com

October 08, 2024

La seńorita Ibeth fue muy profesional en su trato conmigo, muy amable y paciente mucha More

by Issi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibeth Arteaga
Oct 10, 2024 -

Rusnak Volvo Cars responded

Hola Issi, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarle si surge algo más. Cuidarse! José Gutiérrez Gerente de Servicio josegutierrez@rusnakautogroup.com (626) 229-6730 https://www.rusnakvolvocars.com

Oct 11, 2024 -

Issi responded

Muchas gracias por su atencion

February 12, 2024

I just had my car serviced with Hector Torres. He is so friendly and professional and kept me updated throughout the day. Definitely recommend booking your next service appointment with Hector. He More

by Anthony C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Torres
Feb 22, 2024 -

Rusnak Volvo Cars responded

Hi Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak Volvo Cars! We look forward to your next visit! Take care! Jose Gutierrez Service Manager josegutierrez@rusnakautogroup.com (626) 229-6730 https://www.rusnakvolvocars.com

November 14, 2023

This dealership is clean and modern. The Volvo team members were polite helpful and honest with all their answers to our questions. Excellent experience More

by Luis D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexan Kablanian
April 06, 2023

Too busy so sometimes it’s hard to get updates. But overall people are nice and work is done promptly. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Torres, Roman Garcia
Apr 08, 2023 -

Rusnak Volvo Cars responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Jose Gutierrez Service Manager josegutierrez@rusnakautogroup.com (626) 229-6730 https://www.rusnakvolvocars.com

March 28, 2023

I had a very disappointing service experience with Rusnak Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which di More

by evons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris ?
Mar 30, 2023 -

Rusnak Volvo Cars responded

Hello Evons, we appreciate you taking the time to leave us this feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to Sally Smeed, General Manager at ssmeed@rusnakautogroup.com or (626) 229-6701 https://www.rusnakvolvocars.com. We look forward to hearing from you.

August 01, 2021

Na’eem was very responsive and helpful.The software in Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready th More

by HELEN.NEDELMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Rusnak Volvo Cars responded

Rusnak Volvo Cars appreciates the 5-stars, Helen, and kind words! We look forward to future visits.

July 28, 2021

Fast and complete service! Brought the car in for a recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. More

by KMCHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive review. It pleases us to know that you encountered a fast and complete service during you recent visit. Thank you for choosing Rusnak Volvo Cars and we look forward to working with you in the future.

July 28, 2021

Although there was some delay before seeing the service manager, when I said that I would wait and was told that it would take about 1 1/2 hours, he was as good as his word. I just wish that I could have More

by RKROPP0
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jul 29, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for taking the time to give us your review. We are pleased that our team were able to work with you in the given time frame. We take on board your feedback about your contact information. Thank you for choosing Rusnak Volvo Cars and we hope to continue to assist with all of your future automotive needs.

July 26, 2021

Estimated 1hr fix time when I arrived but took over 3 hours, overall it always takes a very long time to fix the car no matt The reason More

by SJ135499
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Aug 09, 2021 -

Rusnak Volvo Cars responded

Hi, Thank you for bringing your recent visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

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