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Rusnak Volvo Cars

Pasadena, CA

4.9
1,304 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,304 reviews

June 25, 2020

It was great as usual! Totally appreciate the way you made customers feel comfortable during the intense season of covid-19. Thank you so much! More

by Sonya Williams
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Rusnak Volvo Cars responded

Sonya, firstly we'd like to thank you for taking the time to leave us with such wonderful feedback. It is our priority during this difficult time that we provide our valued guests such as yourself with exceptional service that takes the stress off their shoulders. Please let us know how we can assist you further, and have a great day.

June 19, 2020

Long wait Employee was Anthony, not the ones pictured. I waited over 20 minutes for him to talk to me at the start. I was ignored during that time. After More

by SALLYAU88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 20, 2020 -

Rusnak Volvo Cars responded

Hello, I am concerned to learn that your recent experience did not meet your expectations. We appreciate your feedback and would appreciate the chance to discuss your concerns. Please feel free to reach out to me at your own convenience. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

June 19, 2020

lemons to lemonade Our appointment didn't start out well, as the person we had scheduled with didn't honor our appointment. After driving over half an hour for the appo More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Ludzhev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Ton-That
Jun 20, 2020 -

Rusnak Volvo Cars responded

Thank you for the amazing review! We will be sure to thank Jimmy, Meena, and Ronnie for turning your experience around. Let us know if there is anything else we can help you with. We look forward to working with you again!

June 18, 2020

Naeem was fantastic,as always. The team was accommodating and very helpful - even given the current situation. My mask was in my car’s console, and one of the staff provided one to keep me compliant. Great s More

by ALLENGM71
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue! Can’t remember the gentleman at the desk, but he was fantastic as well.
Jun 19, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with us and with the help of Naeem. We truly value your business!

June 17, 2020

All went as planned. Expect this review needing 25 word minimum. C’mon - please take 5 star rating as enough information or ppl might not fill these out anymore. More

by DEBORAHYHOFFMAN
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Rusnak Volvo Cars responded

Debra, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we hope to work with you again in the future.

June 17, 2020

Anthony is the Best!!! Our car is at 110,000 miles and is having problems. Anthony swiftly handles the issues and makes sure we are happy with the outcome. It's never easy t More

by SLEIGH0115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Jun 18, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your excellent service experience with Anthony! We're beyond thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 16, 2020

Excellent Service Thank you for making my service experience so easy and efficient. Na'eem is a pleasure to work with. He answered all of my questions immediately. T More

by CLANGMUIRFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Rusnak Volvo Cars responded

We were happy to work with you! Thank you for the kind review.

June 15, 2020

BEST EMPLOYEE EVER Na'eem rocks! He's always so helpful and welcoming. I keep going back to Pasadena because of him. Keep up the good work Na'eem! More

by abreality2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and to know that Na'eem was helpful! We value your business!

June 12, 2020

I've never had a more terrible experience purchasing a car. The first time purchasing at Rusnak Volvo. This was an all cash purchase no financing. This is my 3rd Volvo purchase in the last 4 years. The car was More

by CLSTEVENS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Folsom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Ton-That, Sally Smeed
Jun 28, 2020 -

Rusnak Volvo Cars responded

Hello, I am concerned to learn about your overall disappointment regarding your sales experience. Your feedback is important to us and we would appreciate the opportunity to address your concerns. Please reach out to me at your own convenience. I look forward to connecting with you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

June 11, 2020

I appreciate Na'eem I am never disappointed with the attention to my car and to me that is the hallmark of Na'eem as a Service Provider. I also appreciate how the car wa More

by RDISTASO_LIBBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Rusnak Volvo Cars responded

Hello, we appreciate your excellent review! We'll be sure to share your compliments with Na'eem and our team. It was a pleasure working with you. Let us know if there is anything else we can assist you with.

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