Rusnak Volvo Cars

When I called for the appointment and asked for a loaner When I called for the appointment and asked for a loaner car, they refused to provide me one saying it only takes 1.5 hours. They ended up takin When I called for the appointment and asked for a loaner car, they refused to provide me one saying it only takes 1.5 hours. They ended up taking more than 2.5 hours to do a computer update.(recall issue fix) I suggest them to provide a loaner car next time, and not eat up customers time. More

Anthony was great as always! True professional. Appreciate that he called me an Uber and also made sure that the interior of my car was vacumed. Appreciate that he called me an Uber and also made sure that the interior of my car was vacumed. More

The First Time I've Been Disappointed I have always had great care at Rusnak Volvo. My most recent visit took almost 4 hours, however. This included an evaluation and replacement of my b I have always had great care at Rusnak Volvo. My most recent visit took almost 4 hours, however. This included an evaluation and replacement of my batteries (covered by warranty) and an evaluation of a side mirror. Anthony was professional and courteous as always. He told me the service would take 2-3 hours. Rusnak, however, did not have an outside location for customers who needed to wait on site for their vehicle. I am sure that Rusnak can appreciate that during this pandemic, clients might not want to wait with others indoors. I used a camp chair from my car to sit across the street. While waiting, I saw at least two other clients walking around and waiting as well. I also saw my car taken from the repair bay to a back lot, and I thought that I would get a message from Anthony shortly telling me to come get my car. Over an hour later, I texted him asking about timing. He got back to me telling me to go to the cashier; my car was ready. The cashier called for my car to be brought around, but after 15 minutes of waiting, a kind service employee asked me if I needed help. He looked at my paperwork and brought my car to me. Again, usually, I am completely satisfied with service at Rusnak. I realize that these are trying times, but I think more can be done to accommodate clients and ensure timely delivery of their vehicles. More

Na’eem Adams was very professional and kept his distance. I appreciate everyone wearing a mask. I noticed the car seat was covered with plastic, I wish the steering wheel had also been covered but it wasn’t I appreciate everyone wearing a mask. I noticed the car seat was covered with plastic, I wish the steering wheel had also been covered but it wasn’t not. More

The service is what you would expect from a luxury auto dealership. Friendly, professional, and straight forward. The estimated time of completion was Appropriate to what was quoted. Thank you Tom dealership. Friendly, professional, and straight forward. The estimated time of completion was Appropriate to what was quoted. Thank you Tom More

As always, service was good, people there are helpful and communicative. Shout out to Anthony Marino, service advisor, who is the consummate customer service guy. Thx! communicative. Shout out to Anthony Marino, service advisor, who is the consummate customer service guy. Thx! More

Great job, on time and took good care of me. I would want Anthony again as my coordinator. Social distancing and cleanliness was also great. want Anthony again as my coordinator. Social distancing and cleanliness was also great. More

20m mile service Anthony was smart, knowledgeable and helpful as always. He was vigilant about safety precautions in the pandemic situation. It did take about 30 min l Anthony was smart, knowledgeable and helpful as always. He was vigilant about safety precautions in the pandemic situation. It did take about 30 min longer for my car to be serviced that anticipated. Outdoor seating would be very helpful during this time for the comfort of clients. I stood outside for the full time of my service. All that said, much thanks to the Rusnak employees for being there for clients! More

Great car purchase experience We had a great experience purchasing our Volvo XC60. Adimika is knowledgeable about the vehicles and their features. She answered all of our questions We had a great experience purchasing our Volvo XC60. Adimika is knowledgeable about the vehicles and their features. She answered all of our questions and she's friendly. It was a joy working with her and we love our new car! More

Service itself was good and fast. But one thing I miss is the extra car to my business and home if the service time is longer. the extra car to my business and home if the service time is longer. More