Rusnak Volvo Cars

Excellent Maintenance & Diagnostic Service I had a wonderful experience working with Na'eem and the service team. In this time of COVID-19, it was relieving to see everyone wearing masks and tr I had a wonderful experience working with Na'eem and the service team. In this time of COVID-19, it was relieving to see everyone wearing masks and trying to maintain 6-ft distancing at all times. They even sanitized a pen for me to use on the forms! Na'eem kept me informed of everything that was happening with my vehicle, and answered all my questions thoroughly. Also, I was very late in picking up my vehicle, but they were very accommodating. I will certainly be returning for future service! More

Quick service and car needs were addressed. Happy that it was done on time as promised. Will be back to have car serviced again. Thank you was done on time as promised. Will be back to have car serviced again. Thank you More

I have complete confidence in the service rep and mechanics The Service Representative I have worked with since the purchase of my Volvo is Na'eem Adams. My vehicle has always returned to me in excellent condi The Service Representative I have worked with since the purchase of my Volvo is Na'eem Adams. My vehicle has always returned to me in excellent condition. I have confidence in the capabilities of the mechanics and professionals that work on my car. The fact that I have this confidence ensures that if and when I'm in the market for another car, it will be a Volvo and it will be purchased at this dealership. More

Good and Friendly Sales Experience The sales experience as car transactions go was pleasant given we had searched LA area inventories and knew exactly what we wanted. The trim level, co The sales experience as car transactions go was pleasant given we had searched LA area inventories and knew exactly what we wanted. The trim level, color, and option packages desired were unexpectedly on site at Rusnak Volvo. There was not much required to sell us a Volvo but the test drive was helpful in confirming our choice. Salesperson Patrick Folsom was pleasant, polite, low key and knowledgeable. These characteristics are positive for the customer as well as the Volvo brand and demographic. As is normal for the negotiating aspect for "the deal", manager Ephrem Yohannes was in charge. The deal closed with a minimum of game playing and back and forth. Ephrem established the cost baselines early in the process and we knew quickly where things would probably end up; one is however never really confident or sure about getting the best deal possible. But there is a wealth of online references and cost comparisons including lease specific terminology that can inform the customer about the process and pitfalls (lease hacker, etc.). It seemed our transaction ending up being a good and fair outcome. Though the process remains circuitous and mysterious as far as real dealer costs and margins go. Also, remaining lease payments for the vehicle being surrendered end up in gross capitalized costs and this is not explicitly noted during the cost negotiation. Anyway, the sales experience was a good one. The support staff were pleasantly approachable, friendly and not distant as one might experience with other luxury car dealerships. The general ambience at the dealership was conducive to closing the sale and we felt comfortable during the two day process and would return in the future and recommend this dealership and Volvo to others. More

Awesome service! Na'eem was awesome. Ver professional, knowledgeable and kind. There are other dealer service centers closer to us that we can go to but Pasadena is p Na'eem was awesome. Ver professional, knowledgeable and kind. There are other dealer service centers closer to us that we can go to but Pasadena is pretty great. More

I had to drive from Long Beach and wait for the completion of the job. From the moment I arrived to the end, everyone was very friendly, professional and above all, very COVID-19 safe! Thank you so completion of the job. From the moment I arrived to the end, everyone was very friendly, professional and above all, very COVID-19 safe! Thank you so much! More

Great people Na'eem is always very warm and helpful when we need to bring our car in, and he is always available. I am very grateful to have him working with us, a Na'eem is always very warm and helpful when we need to bring our car in, and he is always available. I am very grateful to have him working with us, and Volvo is very lucky to have him on their team! More

Thank you for allowing off-hour drop off! I really appreciate that you allow for off-hour drop off and followed up first thing in the next morning to discuss the issues. Very helpful. I really appreciate that you allow for off-hour drop off and followed up first thing in the next morning to discuss the issues. Very helpful. More

Great service from service dept, receptionist a little rude Na'eem was so friendly and helpful! Excellent service and very professional. Car came back great!! The receptionist in the showroom was a little ru Na'eem was so friendly and helpful! Excellent service and very professional. Car came back great!! The receptionist in the showroom was a little rude. More

This is the second time this email was sent to me and I filled it out. The service involved a bad tire and I bough a new tire all explained in the original email you sent me filled it out. The service involved a bad tire and I bough a new tire all explained in the original email you sent me More