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Rusnak Volvo Cars
Pasadena, CA
1,304 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,304 reviews
September 16, 2020
The woman who booked the appointment seemed irritated and annoyed, and was not friendly. Maybe she was having a bad day. However, on the day of service, it was an easy check-in. Roman Garcia, my service ad annoyed, and was not friendly. Maybe she was having a bad day. However, on the day of service, it was an easy check-in. Roman Garcia, my service advisor, was excellent. Fast service. Easy pick-up. Because of Roman, I would definitely recommend this service department! More
by jshen
Verified CustomerEmployees Worked With
garcia, roman
September 16, 2020
I scheduled a 10,000 mi. service and requested pickup and drop off. Anthony Marino was great, providing timely communication. Mr. Carlos picked up and dropped off my Volvo XC40 and was very friendly and thor drop off. Anthony Marino was great, providing timely communication. Mr. Carlos picked up and dropped off my Volvo XC40 and was very friendly and thorough. I sincerely appreciate great service and received such from Rusnak! More
by GRIVERARR
Employees Worked With
Anthony Marino
September 15, 2020
The entire service crew was very pleasant and helpful. A nice waiting area with attention to pandemic concerns was also provided. A good overall experience. nice waiting area with attention to pandemic concerns was also provided. A good overall experience. More
by Betsy
Employees Worked With
September 15, 2020
Anthony was great and helped me to put tow hitch. He is friendly. I’d love to come back to him for any other service needs in the future. Their sales department sucks though. friendly. I’d love to come back to him for any other service needs in the future. Their sales department sucks though. More
by aksk360
Employees Worked With
Anthony Marino
September 11, 2020
Always a pleasure to see the team at Pasadena’s Rusnak Volvo. Especially Na’eem and Anthony. Their Covid-19 check-in and cleaning standards are excellent. Thanks guys! Volvo. Especially Na’eem and Anthony. Their Covid-19 check-in and cleaning standards are excellent. Thanks guys! More
by SHRZANE
September 10, 2020
The service was GREAT from start to finish! Anthony gave me an estimate of when the car would be ready and he was "spot on". I also received assistance from another staff member with syncing my phone to t me an estimate of when the car would be ready and he was "spot on". I also received assistance from another staff member with syncing my phone to the car . . . I had tried, but ran into issues. She was so sweet and patient and got everything working! More
by KARA.MOORE92629
Employees Worked With
Anthony Marino
September 09, 2020
Roman, my advisor, went the extra mile to make sure all the issues were addressed. He was able to replace a bumper cap and even get me an Uber ride. My first Volvo and first service call so really could’ve the issues were addressed. He was able to replace a bumper cap and even get me an Uber ride. My first Volvo and first service call so really could’ve gone the other way and left a lasting impression. Minor glitch however with my appointment. They confirmed over the phone but the greeter wasn’t able to find it in the system on my arrival for whatever reason. They still got me in thankfully. Glad my first service with Volvo turned out nearly perfect! More
by TENO0406
Employees Worked With
Roland
September 09, 2020
Fast and great service. No complaints. Anthony took care of me and did a fantastic job. Would recommend to others for service when and if needed. of me and did a fantastic job. Would recommend to others for service when and if needed. More
by MATTHEWLBERKOWITZ
Employees Worked With
Anthony Marino
September 09, 2020
Great costumers service and friendly staff. Best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best More
by alanis2209
Employees Worked With
September 07, 2020
Overall service is good. However if the customer has a bumper to bumper service insurance, the advisor and manager should claim insurance first instead of asking customer to pay, especially it was asked b bumper to bumper service insurance, the advisor and manager should claim insurance first instead of asking customer to pay, especially it was asked by customer at the beginning. More
by WILLIAM S
