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Rusnak Volvo Cars

Pasadena, CA

4.9
1,296 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,296 reviews

September 09, 2020

Great costumers service and friendly staff. Best best best best best best best best best best best best best best best best best best best More

by alanis2209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Rusnak Volvo Cars responded

Thank you for the wonderful review! We love knowing that you received friendly service. We hope to see you again!

September 07, 2020

Overall service is good. However if the customer has a bumper to bumper service insurance, the advisor and manager should claim insurance first instead of asking customer to pay, especially it was asked b More

by WILLIAM S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review! We appreciate the feedback and are glad to know you received good service. We hope to assist you again in the future!

September 07, 2020

Na’eem was amazing and I love the texting service and the ability to receive communications through it as well as pay the invoice online. I found it so much frustrating that the finance department system doe More

by ELAINE_MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Rusnak Volvo Cars responded

Hello, While I am glad to know that you enjoyed our texting service, I am disappointed to know that you felt our communication was lacking. I take your feedback seriously and would appreciate the opportunity to address your concerns. Would you please reach out at your earliest convenience? General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

September 07, 2020

I liked the fast service and communication I had with my service advisor while my car was being worked on, I would come back here again. More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Rusnak Volvo Cars responded

Thank you for the kind review! We look forward to your next visit.

September 04, 2020

Na’eem has always been extremely professional, knowledgeable and courteous. My husband and I lease Rusnak Volvo for many years and do so for their amazing sales and service department. Na’eem More

by SUFI719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs. Thank you!

September 04, 2020

I am very impressed with the service ..Anthony gave me the updated of the process so I don't have to worry about it. He did beyond my expectations. I am very happy with the service. More

by WWONGRATWANICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone is very good ., Anthony Marino
Sep 04, 2020 -

Rusnak Volvo Cars responded

I appreciate you taking the time to write a review and sharing your positive experience with our Service Department, and with Anthony in particular. Glad to hear your Volvo is tuned up and back on the road in superb condition!

September 04, 2020

I was experiencing car trouble right before closing time and I was nearby Rusnak. I was hesitant to take my car in but I was afraid to drive home with my granddaughter in the car so I decided to pull in. Ro More

by ROXIE.V.SERRANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Sep 05, 2020 -

Rusnak Volvo Cars responded

Roxie, thanks for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Roman went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

September 03, 2020

The part required was painted and ready for installation. I scheduled an appointment and in the afternoon Anthony had the work completed, the car washed and ready for pick up by 4 pm. More

by CARLTON.MAESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Sep 03, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your feedback! Anthony and our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your auto needs. Take care!

September 02, 2020

Anthony is always courteous and welcoming, making sure what my expectations should be, providing me with honest assessments and recommendations. I got out of the service lot on time for my next appointmen More

by JOHNNYCHO1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Sep 03, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Anthony who was courteous and welcoming. We value your business and we look forward to any future visits!

September 01, 2020

I am always so pleased with the friendly attention and the overall service I get at Rusnak. Anthony Marino has always looked out for me and my car, and I appreciate that. More

by JSierra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Sep 01, 2020 -

Rusnak Volvo Cars responded

Hi there, thanks for the kind words! We can't wait to share your compliments with Anthony and our team. Have a great day!

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