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Rusnak Volvo Cars

Pasadena, CA

Overview
Employees
Reviews
Vehicles
4.9
1,296 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,296 reviews

October 21, 2020

I can always trust the master mechanics at the dealer and the people in the service department are kind and really good at keeping the schedule. More

by JHONG60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
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Oct 22, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Department and we hope that you will continue to choose us as your dealership!

October 20, 2020

I had an 8:00 a.m. appointment. I arrived on time, but still had to wait around for 30 min or longer. The staff was friendly and polite. More

by MATTHEWBARTHOLOMEW35
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service people
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Nov 03, 2020 -

Rusnak Volvo Cars responded

Hi Matthew, Thank you for the nice words about our team. However, I'm very sorry to hear about the length of your wait for your appointment. Would you be willing to contact me directly so we can discuss what occurred? I look forward to speaking with you. General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

October 15, 2020

Came in for service and left with a new car. Thank you Verletta! You are the best. You were informative and friendly. It was a great experience! More

by MITTS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marino, Verletta Massey
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Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you had a great experience with us and with the help of our team, especially Verletta. We truly appreciate your business!

October 15, 2020

Na’eem and the service team at Rusnack Pasadena Volvo can you continue to do a great job for me! Ease of setting up the appointment, getting me in and getting me out on time, and handling loaner cars are all More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanette , Anthony Marino
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Oct 16, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of Na’eem and our Service team. We truly value your business and we are always here to help!

October 14, 2020

Highly responsive to my needs and executed on time. Kept me informed as to status and likely cost of repairs. Anthony watched out for the job and his team executed. More

by DON MCCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
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Oct 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the wonderful review, Don! We are pleased to see that Anthony's outstanding service made such a positive impression on you and we will be sure to let him know how satisfied you are. Please let us know if there is anything else we can do for you.

October 14, 2020

I want to commend Anthony Marino for going the extra mile in helping me with issues I had with my 2016 XC90. With his support the problem was taken care of.. He demonstrated to me a caring professional atti More

by lapd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Report | Print
Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and with the help of Anthony. We value your business and we hope that you will continue to visit us in the future!

October 14, 2020

Roman was very courtial with my visit. This service visit was above the previous. I especially like the fact that my interior setting were not changed. Roman kept his time line and was very communica More

by HULAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
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Oct 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of Roman who provided great customer service. We value your business and we look forward to any future visits!

October 13, 2020

I brought my XC60 to Rusnak Volvo for the 20,000 mile service and also for a Recall notice. Anthony Marino, Service Advisor, assisted me in a very professional and thorough way and explained everything More

by BERTA.COCHARIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier in the parts department assisted me very well with purchase of coolant., Anthony Marino
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Oct 14, 2020 -

Rusnak Volvo Cars responded

Thanks for stopping by, Berta. We truly appreciate you taking the time to write such a nice review, and trusting us at Rusnak Volvo Cars to take great care of your vehicle. We'll make sure you always get treated to top-notch service every time you visit.

October 13, 2020

Christine Lee is an outstanding salesperson who walked me through every detail and helped me feel safe and knowledgeable about purchasing my Volvo which I love! More

by shellyhiddleson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Ton-That
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Oct 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and with the help of Christine. We appreciate your business!

October 12, 2020

I asked for a fair price and it was not given because the cost of service is set per management. The overall service is ok. More

by JSANDEZ03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Marino
Report | Print
Oct 26, 2020 -

Rusnak Volvo Cars responded

Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your disappointment with any prices that did not exceed your expectations. Please reach out to me at your earliest convenience; I would appreciate the chance to speak with you about your experience. Thank you, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

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