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Rusnak Volvo Cars

Pasadena, CA

4.9
1,296 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,296 reviews

October 29, 2020

All the staff I've met have been super friendly and helpful. I appreciate how patient and informative they've been. My problems that was covered by warranty were taken care of without any questions. Ve More

by CAISA_HARALDSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to write a review! We are glad to hear you are satisfied with the high level of customer service with our team and with your repairs! We appreciate your positive feedback, and we look forward to working with you for years to come!

October 29, 2020

I could not be more pleased with my experience at this location, it was my first time at Rusnak Pasadena. The staff was friendly and Roman in the service department was a tremendous help. More

by ERIKAMCKEE80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Oct 30, 2020 -

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you were pleased with your experience and to know that our team was friendly, especially Roman! We value your business and we are always here to help!

October 28, 2020

Excellent friendly service. They took great care of me. This is my first service after warranty and I found some of the prices to be quite high. More

by AASHAPIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Rusnak Volvo Cars responded

Thanks for taking the time to share your excellent service experience with Na'eem! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

October 28, 2020

Anthony Marino made my experience incredibly easy and stress-free. Anthony was great. He kept me updated, looked into my warranty to make sure I was covered and had a smooth process with getting me a car More

by MBOSTON12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 28, 2020 -

Rusnak Volvo Cars responded

Boston, thank you for taking the time to write a review! We are thrilled to hear Anthony went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we look forward to working with you again in the future.

October 27, 2020

This was my first time at the Rusnak Volvo service department. What a great experience!! Thanks Roman for the conversation and updates. You're a real professional! More

by PGP.1235813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman
Oct 28, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your excellent experience with Roman! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

October 26, 2020

Excellent customer service in the Vehicle Service department. Very accommodating and thorough. The work time expected was shorter than anticipated and staff in the service and parts department and ca More

by NEOMAN310
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review! We are happy to see that our team provided you with timely and personable service. If there is anything else we can do for you, please be sure to let us know.

October 25, 2020

Great Team to deal with! Na'eem is the best, always provide the best service! Happy with my recent visit, and got my car wash too, Thank you More

by tinetine625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meena Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adimika Rachell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share your satisfaction. We'll be sure to thank Na'eem for providing you with such a wonderful level of care. See you next time at the next service milestone!

October 24, 2020

The only way in which the experience was less than ideal was that my car was in the shop twice the time predicted when the problem was diagnosed and scope of work determined. I wasn't given a clear explanat More

by RWOLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 25, 2020 -

Rusnak Volvo Cars responded

Thank you for sharing your experience. We are happy to know that you enjoyed our services and appreciate your feedback. We look forward to working with you again.

October 22, 2020

It’s the best service always the staff is always very helpful answering the questions and the best is Anthony MArino. And the rest of the service staff. Thank you all. More

by CRV53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Oct 22, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you so much for the kind words! We're glad to hear your experience with Anthony was positive. We appreciate your business and hope to see you again.

October 22, 2020

This is my first Volvo and this was also my first visit at Rusnak Volvo. I was very pleased with the customer service I received from the Service Department. More

by EVIE731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Oct 23, 2020 -

Rusnak Volvo Cars responded

Evie, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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