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Rusnak Volvo Cars

Pasadena, CA

4.9
1,304 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,304 reviews

November 16, 2020

I brought my car in for the 20,000 mile service and also to fix a couple of things like my left rear tire kept deflating and I needed a new battery in my key. They were great, very fast, they also took care More

by Juanita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Nov 17, 2020 -

Rusnak Volvo Cars responded

Juanita, Your review made me smile. We love hearing that our employees, such as Roman, are going above and beyond for our customers and delivering reliable service. Until we see, you next we will be sure to keep up our timely services and courteousness.

November 16, 2020

Great service as always, and outstanding support from the sales team who helped me retrieve my car when I needed it at a time when the service counter was closed! More

by ZFIRST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your great service experience with Na'eem! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 14, 2020

Na'eem is awesome to deal with every time I go in. He's courteous, articulate, and makes the whole process very easy. I wish there were more people like him! More

by NATE35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2020 -

Rusnak Volvo Cars responded

Thanks for taking the time to leave feedback! We're so glad that we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do! Take care

November 14, 2020

Roman is fantastic and made my experience extremely easy. He was a pleasure to deal with and went above and beyond what he needed to do to help me out. He’s a major reason why I would go back for service. More

by PHIL.SCHEIDBACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Garcia
Nov 15, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review, Phil! We are pleased to know that Roman's outstanding service made such a positive impression on you. The pleasure was ours; please come back at any time.

November 14, 2020

Anthony was great and was able to get my problem diagnosed and fixed quickly. The problem was fixed under warranty and did not cost me anything! Thanks!!! More

by BOBANDVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 15, 2020 -

Rusnak Volvo Cars responded

That's great to see! We are thrilled to learn that Anthony's exceptional service had your car fixed and back on the road safely in no time. If we can do anything else for you, please be sure to let us know.

November 13, 2020

excellent customer service experience. very happy with excellent customer service experience. very happy with roman garcia’s communication. kept me in the loop the entire way via text. also really app More

by EKIM213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
roman garcia
Nov 13, 2020 -

Rusnak Volvo Cars responded

Thanks for the great review! We are happy to know that you received excellent customer service at our dealership. Please let us know if we can be of any further assistance.

November 13, 2020

Anthony was a great communicator and very clear. He was friendly and made the process easy. I appreciated how easy it was to contact him with questions. More

by JESSICA.R.ISAAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Nov 14, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review, Jessica! We are so pleased to see that Anthony's exceptional service was communicative and personable. If we can be of additional service, please be sure to let us know.

November 12, 2020

Good customer service, both with Sales and Finance. There was an unexpected delay to receive our new car (custom 2021 model) but we understand part of the logistics was outside of Rusnak's control. More

by sliangjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verletta Massey
Nov 12, 2020 -

Rusnak Volvo Cars responded

Hello, thank you for the kind words! We're glad to hear you had a positive experience with us. If there is anything else we can do for you, please let us know.

November 12, 2020

Roman was very helpful, courteous and professional and resolved my check engine problem in a very short time. I’ll request for him next time. More

by LOUIE.DOMINGO
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Garcia
Nov 12, 2020 -

Rusnak Volvo Cars responded

Hi there, we appreciate your excellent feedback with Roman! Let us know if there is anything else we can assist you with.

November 12, 2020

Thank you for the great service and for offering Uber. Thank you Naeem, very professional and thank you for the update calls. We miss Sue Ellis! She was the happy face to start the service! More

by Hanie Nasser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Rusnak Volvo Cars responded

Hi Hanie, thanks for the kind words with Na'eem! We appreciate your business and hope to see you again.

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