Rusnak Volvo Cars

I got hung up till well after closing time to pick up I got hung up till well after closing time to pick up my car. A couple of guys were super helpful in retreiving my car and grtting me on my way. I got hung up till well after closing time to pick up my car. A couple of guys were super helpful in retreiving my car and grtting me on my way. More

Super easy in and out service. Everyone is friendly and happy to see you. It is nice knowing I can leave my car and be worry free. Na’eem provides exceptional service every single time. happy to see you. It is nice knowing I can leave my car and be worry free. Na’eem provides exceptional service every single time. More

We had an unexpected Check Engine light event. The Service Department acted quickly to get me an appointment with a Volvo Valet pickup. The Volvo Valet was especially important as we are both over 75 Service Department acted quickly to get me an appointment with a Volvo Valet pickup. The Volvo Valet was especially important as we are both over 75 and terrified of the virus. The pickup was right on time and the service to fix the Check Engine light was taken care of expeditiously. I am grateful for Ruznak Volvo's most excellent service department and all of those who work there... especially my Service Advisor Anthony Marino. More

I brought my car in for annual service. I had an I brought my car in for annual service. I had an appointment. I was greeted immediately, and was talking with Na’eem, my service advisor, within 5 I brought my car in for annual service. I had an appointment. I was greeted immediately, and was talking with Na’eem, my service advisor, within 5 minutes. Service took about as long as I was told it was and my car was clean and ready when I returned. I appreciated the steps they took for cleanliness and distancing. In addition, a few days before my appointment I got a “low tire pressure” light. I dropped by the dealership, told an attendant who took care of it immediately without question. Great experience all the way around. More

Friendly and professional staffs and easy check in and out. Very accommodating and try to help in any way. I will definitely go back when there’s problem with car. out. Very accommodating and try to help in any way. I will definitely go back when there’s problem with car. More

I brought our car in for a factory recall. The service was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch point was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch points. More

I am extremely happy with the service department at Rusnak. They are so efficient and very courteous. I have always had the most positive experience at This dealership. Rusnak. They are so efficient and very courteous. I have always had the most positive experience at This dealership. More

Anthony at Volvo east Pasadena is the best person not just at Volvo but in my entire customer relations I’ve ever experienced! If I owned Volvo I would have him in charge of everything! I’m serious. I ha just at Volvo but in my entire customer relations I’ve ever experienced! If I owned Volvo I would have him in charge of everything! I’m serious. I have serious questions about the future of customer service and Anthony gives me reason for hope in a fast evaporating art!! Thank you Anthony and Volvo E. Pasadena! More

I purchased my Volvo about 2 weeks ago. The sales process seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them know that I wanted it checked and they suggested that I bring it in. I would expect that it would be a high priority as I am brand new client. This was not the case. They told me they were busy and wouldn't be able to see me for a week. I felt this was unacceptable as I just bought the car a couple of days previous. So I called my saleswoman for help and she said, "She had a meeting and would call me right back." She never called back. Every time after that I tried to call her she wasn't there. I called again the following day and asked for a manager. They transfered me again to reception at service and she ultimately put me on the phone with Anthony, the service manager. He vowed to have the car picked up on the day of service and would arrange to have it checked out and drop of a loaner car. I said that was fine but they need to come early as I need to get to work. They never showed up the morning of the service. I missed my window to get work waiting for them. I called frustrated and they scrambled to get someone to come pickup my car to check it out. They had absolutely forgotten about the appointment. They came and got it later that day but no loaner car, of course. The car was returned with the issue resolved a couple of days later. During this debacle, I tried multiple times to reach my salesperson and/or a manager and i was usually transferred directly to the service receptionist. I felt that I deserved someone go out of their way to make sure I was happy with my purchase. That never happened. Verletta replied to my first text but stopped after the service department missed their appointment to pick the car up. This easily the worst I've ever felt about a large purchase. I believe the correct response would have been on the first call to say, "I'm so sorry this happened and we're going to fix this right away for you." Then swiftly followed up. Obviously it didn't work out that way at all. During the paperwork, the man I was working with noticed that I overpaid for the car by several hundred dollars. I have no idea how but said they could use the money toward tinting the windows or some other options. I was excited at the time but now I'm nervous going back what frustrations await. More