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Rusnak Volvo Cars
Pasadena, CA
1,296 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location.
Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,296 reviews
March 12, 2021
Excellent, prompt, efficient and courteous service with full disclosure. Terse is better than verbose and can be just as valid and informative. I will be back. full disclosure. Terse is better than verbose and can be just as valid and informative. I will be back. More
by RJMIKECATHCART
Verified CustomerEmployees Worked With
Roman
March 12, 2021
Roman was very helpful with filing the tire replacement claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away from the dealership experience and is reflected in the dealership’s customer service ratings. Also my tire pressure light came back on even with the new tire installed, which does not give the confidence of a job well done at the moment. More
by 2018XC60T6FL
Employees Worked With
March 12, 2021
Perfect in every way! You have a amazing customer-centric staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! More
by monstro808
Employees Worked With
Other Employees :
Anthony Marino
March 11, 2021
The service was good. Anthony Marino was service advisor, friendly and nice. This service took 2 hours and half , I waited at the guest room. Even it took a little long time , I appreciated the service team friendly and nice. This service took 2 hours and half , I waited at the guest room. Even it took a little long time , I appreciated the service team working. More
by CHERRYLICHENG1225
Employees Worked With
Anthony Marino
March 10, 2021
The service was amazing as usual! Anthony Marino always gives such great service and always making sure that I am happy! Always very efficient! As well as Ephrem Yahannes, he is always available when ever gives such great service and always making sure that I am happy! Always very efficient! As well as Ephrem Yahannes, he is always available when ever I need! More
by MENASH87
Employees Worked With
Ephrem Yohannes, Anthony Marino
March 09, 2021
Chris was incredibly nice, knowledgeable, and helpful. He was quick to respond to all of my questions, helped me prepare everything in advance so that our experience and the dealership was smooth and easy. was quick to respond to all of my questions, helped me prepare everything in advance so that our experience and the dealership was smooth and easy. More
by k8gamble
Employees Worked With
March 09, 2021
Really great experience from start to finish. Juan Castaneda was experienced and patiently walked me through the options and I got the exact car I was looking for. Everyone involved was helpful and up Castaneda was experienced and patiently walked me through the options and I got the exact car I was looking for. Everyone involved was helpful and upbeat! Very satisfied! More
by KATYMCCOLLUM
Employees Worked With
March 09, 2021
Service was good. After I checked in they said it would take about 1 hour but would contact be if done beforehand. I went for a walk to get some coffee and as I was walking back I received a message that take about 1 hour but would contact be if done beforehand. I went for a walk to get some coffee and as I was walking back I received a message that the car was ready. After a quick wash I was on my way. Thanks More
by MENDOZAJCARLOS
Employees Worked With
March 04, 2021
Best service in county ,super nice dealer ship , will referral for them , will buy from them or lease , will keep the brand , hundred percent satisfiedq referral for them , will buy from them or lease , will keep the brand , hundred percent satisfiedq More
by OtteMan
Employees Worked With
Roman Garcia
March 04, 2021
My service rep, Roman Garcia, has been terrific each time I reached out with questions or service visits. Super responsive and diligent in his effort to keep you informed. I reached out with questions or service visits. Super responsive and diligent in his effort to keep you informed. More
by TENO0406
Employees Worked With
Roman Garcia
