Rusnak Volvo Cars

I had a very disappointing service experience with Rusnak Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which di Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which did not fix the problem. When I pointed that out, the technician tried to convince me that it was fixed, even though I could see that the problem, though slightly changed, was still there. Sloppy work. Details: A problem developed in the infotainment system which affected the radio, the heater/air conditioner, and the door locks. Things suddenly started acting weird. On the advice of an independent repair shop who thought a software upgrade MIGHT be needed, I went to Rusnak. They charged me for diagnosis and the software upgrade. After I saw that the problems were still there, I returned to the independent shop and asked them to look into it. They quickly saw that a control module had been damaged by a spill. Rusnak's "diagnosis" did not see this. The independent shop replaced the the module, updated the software, and the problem was fixed. Also, the independent shop did the module replacement, including labor, for less than half the price that Rusnak had quoted me for the replacement parts alone. I will never go near Rusnak Volvo again. After a discussion with the service manager, Rusnak did refund me half of the diagnosis charge. With the poor quality of their work and the attempted snow job by the technician, I deserved a full refund. More

From the start dealership was honest and trustworthy, Andy was easy to work with and quick and easy experience Andy was easy to work with and quick and easy experience More

Everyone is very nice and willing to help. The dealership itself is open concept and feels very open and airy. The dealership itself is open concept and feels very open and airy. More

Adimika and Rusnak worked a wonderful deal for me to continue as a Volvo customer. I'm am very appreciative. continue as a Volvo customer. I'm am very appreciative. More

Excellent service and an all around wonderful experience! They are the nicest people, and we felt taken care of. Patrick was great, with a bunch of funny zingers thrown in to keep it exciting. Working with R They are the nicest people, and we felt taken care of. Patrick was great, with a bunch of funny zingers thrown in to keep it exciting. Working with Ronnie in financials was the best experience I’ve ever had! More

Great people and service. Was helped right from the first second we walked in. We will be back. Was helped right from the first second we walked in. We will be back. More

Great staff. All were super nice and welcoming. The furniture could use an update but I would definitely not take off of my rating for that. The customer service All were super nice and welcoming. The furniture could use an update but I would definitely not take off of my rating for that. The customer service was just excellent. More

I had a an easy experience leasing my C40. I worked with Juan Castaneda who made the process easy. Ronnie from Finance also made the process easy. So far I'm happy with the car and satisfied I worked with Juan Castaneda who made the process easy. Ronnie from Finance also made the process easy. So far I'm happy with the car and satisfied with the price paid given the current limited lack of inventory and with so many other dealers marking up cars 10-15k above MSRP. Thanks guys More

Christine Lee was very friendly and professional. I actually went to the Volvo dealer to look at another brand in their preowned vehicle lot. Christine was knowledgeable about the different brands of p actually went to the Volvo dealer to look at another brand in their preowned vehicle lot. Christine was knowledgeable about the different brands of preowned cars as well as The Volvos . She printed out information on the several vehicles for me to look at. . I had 2 appointments to test drive and she explained all the unique features of each car. I am going to hold off on purchasing any car until spring but I wanted to acknowledge Christine , and let others considering buying from Volvo what a Gem she is ! I highly recommend her ! Thank you ! More

Na’eem was very responsive and helpful.The software in Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready th Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready the same day. More