Rusnak/Pasadena Porsche - Service Center

My 2019 Porsche Cayenne Turbo service I brought my automobile in for a service and my service advisor Cleo Duenas took care of me from start to finish. She was extremely attentive and pro I brought my automobile in for a service and my service advisor Cleo Duenas took care of me from start to finish. She was extremely attentive and professional and I was extremely happy with my service visit at Rusnak Porsche Service. More

Appointment Left few massages no one called , no one picking up to make an appointment. Had to go though sales department. Thank you Cleo , excellent job Left few massages no one called , no one picking up to make an appointment. Had to go though sales department. Thank you Cleo , excellent job More

Good and precise Deliver the vehicle on time as they promise, clean and job well done. Jason Ka in sales also very helpful in after sales services, I will recommend fr Deliver the vehicle on time as they promise, clean and job well done. Jason Ka in sales also very helpful in after sales services, I will recommend friends to see him for any future purchases. More

Overall a 5 star dealership Service. Only problem was the parking for my car was located on some remote lot and took 20 minutes for my 911 to be brought around. All other ser Service. Only problem was the parking for my car was located on some remote lot and took 20 minutes for my 911 to be brought around. All other services receive 5 stars. Not sure where this remote lot is but this is the one area that someone needs to fix. Love RUSNAK and service manager Robert More

Jason is my service guy Jason is attentive and easy to communicate. Really knowledgeable and is willing to go the extra mile to make a customer happy. I am glad that I servic Jason is attentive and easy to communicate. Really knowledgeable and is willing to go the extra mile to make a customer happy. I am glad that I service with Jason. More

Got a car here with great discount This place is an excellent dealership. The brand ambassador is not judgement like the one at Porsche Riverside. The sales manager is willing work with This place is an excellent dealership. The brand ambassador is not judgement like the one at Porsche Riverside. The sales manager is willing work with you on price and is not a screamer. I had a bad experience with Porsche of Riverside and was able to find an identical car here. More

Four years of services and that's it? Had services with (3) different service advisors inclusive PPI. It was recommended by previous owner of vehicle (Dr. H). There was a quite long brea Had services with (3) different service advisors inclusive PPI. It was recommended by previous owner of vehicle (Dr. H). There was a quite long break after first service advisor was no longer responsive after (3) services and unless if I change vehicle? First service advisor is no longer with them. Resumed to give another try for a safety recall and received great services from (2) service advisors. I thought I have built a quite reasonable courtesy/relations with them, paid them fully and thanked them sincerely. Until I tried to schedule another service and no more responses. Spoke with a lady and she said will call back within few hours and never received any response after 5 hours. I understand they just followers and receive instructions from their supervisor. Hope this would never happen with other customers. I could only assume my be my vehicles are old and could become a liability issues (hope this will not represent favoritism pattern with this dealer service dept.). It seems there is an issue with leadership not Service Advisers-they are just following orders. On the other hand, my wife and children have always received excellent services from Rusnak Benz for last 25 years regardless old or new models. Even when I took my old Benz Clunker. My wife and I discussed they always welcome us. We still remember Janice and Bernhardt but they have retired. No wonder Rusnak Mercedes have a better Yelp ratings than Rusnak Porsche. More

Two year service It was easy to schedule a service appointment with a loaner car. Everyone was Courteous, very professional, explained everything thoroughly. Will defi It was easy to schedule a service appointment with a loaner car. Everyone was Courteous, very professional, explained everything thoroughly. Will definitely keep coming back to this dealership. More

People & Cars I've always been extremely happy with Cleo in the service department. She goes beyond my expectations, she defines what I believe is the Porsche expe I've always been extremely happy with Cleo in the service department. She goes beyond my expectations, she defines what I believe is the Porsche experience. Everyone I speak to at Rusnak always makes me feel I'm in the right place. thank you, guys!! PS - the grass out front looked better than the cars/cement that you most recently installed. More

Personal Experience I have answered these questions already. I find this very annoying to keep receiving more than one email. I understand the need for excellence but t I have answered these questions already. I find this very annoying to keep receiving more than one email. I understand the need for excellence but this is over kill. I have a business to run one questionnaire is more than enough!!! More