Rusnak/Pasadena Porsche - Service Center

I brought my 2019 Porsche Cayenne Turbo to service for a warranty item issue recently. My normal service advisor is Cleo but she was not available so she referred me to Ray. Ray assisted me during my visi warranty item issue recently. My normal service advisor is Cleo but she was not available so she referred me to Ray. Ray assisted me during my visit and did an excellent job. Thanks Cleo and Ray. More

Service My service advisor Ray Liu was amazing. He went through all the work that needed to be done and stayed in communication with me the entire time. Brea My service advisor Ray Liu was amazing. He went through all the work that needed to be done and stayed in communication with me the entire time. Brea is also amazing as she always greets me when I go and helps when I have questions about my Panamera. The manager Greg Kassarjian is outstanding. He comes out of his office to greet me and other guests and always has a positive attitude. They make the experience outstanding. More

Flat tire Greg and Jason were quick to assist me when my tire blew out last week. They calmed me down and ordered an Uber to get me home. My friend was defini Greg and Jason were quick to assist me when my tire blew out last week. They calmed me down and ordered an Uber to get me home. My friend was definitely impressed by the excellent service I received so promptly. Thank you. More

I feel the lady making the appointments could be more knowledgeable regarding auto service. I said I needed and alignment and she did not schedule it. As a result my car was not finished until 6:00 pm be knowledgeable regarding auto service. I said I needed and alignment and she did not schedule it. As a result my car was not finished until 6:00 pm because Jason was not able to get me scheduled until 3pm the earliest. Due to this, I couldn’t give a 5 star rating. Joshua in parts sales was great, More

Very professional, everyone is very friendly and they get the job done! They give you updates regarding your car and are very helpful with any questions. the job done! They give you updates regarding your car and are very helpful with any questions. More

I am very happy with service specialty customer sevice( Raymond) he know how to take care customer. I don’t need to worry anything. Thank you. Raymond) he know how to take care customer. I don’t need to worry anything. Thank you. More

Jason at the service dept is professional and friendly, every time when I drop off my car to him, I know he will take good care of it. every time when I drop off my car to him, I know he will take good care of it. More

I had a very satisfying experience with Jason. Jason listened carefully to my list of issues that needed to be fixed. He asked the right questions to follow up and kept me abreast of progress throu Jason listened carefully to my list of issues that needed to be fixed. He asked the right questions to follow up and kept me abreast of progress through his text messages. I recommend him highly. Alex also stopped by to set up a date in November to have my car fixed for a recall issue. I think you have a great employee in Bree. She is very pleasant and organized. The previous time I brought my car in, I dealt with Robert and had a bad experience. He came into work at 9:30 am when my appointment was at 9:00. Then he reported that the equipment to fix a Porsche recall did not come in and there was nothing that could be done. He did not explain why I was not called before my appointment to save me a useless trip to Rusnak. IO was not happy. More

One happy satisfied client You can feel Cleo’s professionalisms, she listen to the clients aside from the work that needed to be done on the car, she would advise any recommenda You can feel Cleo’s professionalisms, she listen to the clients aside from the work that needed to be done on the car, she would advise any recommendations by Porsche on the car, last but not the least she offers what’s best in their snack bar. She is above and beyond in treating her clients. I would strongly recommend to choose her when you’re choosing a service advisor More

Sales and service Great place, clean and classy. Snacks while waiting were offered. Service advisor Cleo was very helpful and accommodating and made clients comfortable Great place, clean and classy. Snacks while waiting were offered. Service advisor Cleo was very helpful and accommodating and made clients comfortable. She attended to all our concerns with a smile. More