Rusnak/Pasadena Porsche - Service Center

10,000 mile service First real service, so nervous. ALL questions were answered with GOOD attitude. They gave me rides to/fro my house, too. I got the car back nice and First real service, so nervous. ALL questions were answered with GOOD attitude. They gave me rides to/fro my house, too. I got the car back nice and shiny. More

Porsche Rusnak Service Rocks! Excellent service on all levels: Work Customer Service (Scott is terrific) Showroom Car is always clean and ready on time Always a pleasure! Excellent service on all levels: Work Customer Service (Scott is terrific) Showroom Car is always clean and ready on time Always a pleasure! Thanks for a great experience. More

very good Like the remodel very relaxing water and food nibble they always ask if you need anything or help or even ride pickup They don't let yang wait Cle Like the remodel very relaxing water and food nibble they always ask if you need anything or help or even ride pickup They don't let yang wait Cleaned the car and excellent service More

Excellent. Robert, Scott and the team did a great job. Work was performed correctly and they got the car back to me at 2:00pm as requested. Thanks. Robert, Scott and the team did a great job. Work was performed correctly and they got the car back to me at 2:00pm as requested. Thanks. More

There is no substitue for Rusnak/Pasadena Porsche Service First service appointment at Rusnak/Pasadena Porsche: We brought our Carrera S for a CA smog certification and repair of a driver's side inside door h First service appointment at Rusnak/Pasadena Porsche: We brought our Carrera S for a CA smog certification and repair of a driver's side inside door handle. Scott Rosenblum welcomed us, performed a detailed car walk around, and put the car into service right on time. He kept us informed about the status of the work being done (i.e., Smog PASSED, Technician now working on the door handle. . .) and returned it an hour before the expected completion time. Excellent service. More

Scheduled service Efficient, honest and informative service from Scott, as has always been my experience since we purchased our car. Thanks for taking such good car of Efficient, honest and informative service from Scott, as has always been my experience since we purchased our car. Thanks for taking such good car of us! More

Service was prompt and on time Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche de Excellent customer service. I was early and they immediately took care of me. The service was performed as promised. I would recommend this Porsche dealership to anyone More

Service Experience I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, I schedule an appointment on the phone for my 2013 Cayanne S. When I arrived at the dealership, the three service people Jeff Miles, Mike Barcelona, and Scott Rosenblum where present in the office. I called last Tuesday for an appointment to drop off my car for the first service. I gave all of my information to the person on the phone. Instead of one of them greeting me the way they are suppose to, according to the "Rusnak Standard", I was greeted like I was in a Hyundai dealership. Each of them started the three stooges act of blaming each other because they couldn't find my appointment on the computer and looking at me like I was a ghost. Then all of them asked me If I knew who I spoke with. I said no, and all of them sighed as if I was suppose to be responsible for the person who helped me on the phone. Finally, Jeff Rosenblum, felt put out that he actually had to provide service to me. Hello... I spent over 100,000 on this car! He had the attitude of a cactus! After recieving a quote for 380.00 along with the attitude problem, I explained to Jeff that I was sure that my lease included covering the cost of the service. With out even trying to speak about what was covered or not he stormed out the door saying I'll give you your key back! Mr. Mark Umutyan, General Manager Is this SERVICE after the lease? Is this your Rusnak Standard? Perhaps I should do a commercial for BMW, they care about their customers and send a confirmation of services to be given. I also own two BMW's and I know the quality of service that is offered to me for another automobile that is less money than what I spent on the Cayanne S. More