Rusnak/Pasadena Porsche - Service Center

In and out very professional My service rep was Curtis Rost, supper service care from the first moment I walked in. He kept in touch several times in the day as they were workin My service rep was Curtis Rost, supper service care from the first moment I walked in. He kept in touch several times in the day as they were working on my car. More

professional and attentive to customers. Service department is always very professional and attentive to my needs. I wouldn't expect anything less from Rusnak. First class service all the wa Service department is always very professional and attentive to my needs. I wouldn't expect anything less from Rusnak. First class service all the way. More

Improved my Panamera Not only did they quickly diagnose my engine problem (two bad ignition coils) but they replaced all of them because they were outdated. I like the fac Not only did they quickly diagnose my engine problem (two bad ignition coils) but they replaced all of them because they were outdated. I like the fact that the dealership is always improving my Panamera. It drives like a new car now. Thank you, Dean Billman More

Cleo Duenas Cleo is exceptional in her customer service. Cleo always goes beyond her job. I have talked to other Porsche owners and they all speak highly of her a Cleo is exceptional in her customer service. Cleo always goes beyond her job. I have talked to other Porsche owners and they all speak highly of her and that's why they bring their car to Pasadena for service. More

Recalls and minor issue It was easy to schedule an appointment and I was provided a loaner during 3 days that my vehicle was at the dealership. The only complaint I have is t It was easy to schedule an appointment and I was provided a loaner during 3 days that my vehicle was at the dealership. The only complaint I have is the person who washed the exterior of my vehicle didn’t clean the windows and I had water spots all over my windows More

Great Service Brought the car in for an Oil change and issue with the Oil level sensor. Adam Berger was very friendly and knowledgeable. He explained the issues wit Brought the car in for an Oil change and issue with the Oil level sensor. Adam Berger was very friendly and knowledgeable. He explained the issues with the oil level sensor and guided me through different options. More

Great Service Went in to address a warranty issue and all was performed to my satisfaction. Nice, competent people who are interested in your satisfaction. Thank yo Went in to address a warranty issue and all was performed to my satisfaction. Nice, competent people who are interested in your satisfaction. Thank you for a job well done. More

Excellent cuztomer service. My service advisor was very tentative towards my needs. Very knowledgeable and went beyond her duties to check additional Services my cayenne need My service advisor was very tentative towards my needs. Very knowledgeable and went beyond her duties to check additional Services my cayenne needed. My service advisor cleo was kind generous and Extremly valuable in her field of work. Many many Thanks John More

Treated very well, and enjoyed cleanliness of Dealership. Adam was very helpful in setting us up with the correct service required for my car. We needed a loaner car as we had to travel about 35 miles to get Adam was very helpful in setting us up with the correct service required for my car. We needed a loaner car as we had to travel about 35 miles to get to Rusnak, and were supplied with a very nice Macan. The car was ready when it was promised. The only issue I have was the next morning, after I had driven my car home, about 35 miles, was when I got in my car and went to check the oil level and pressure, the indicator read that the oil level was about half way down the indicator. I put in about a half quart of oil and waited about 2 hours to check the level again. It was still way down. I put in about another half of a quart. Latter that afternoon I checked again, and it was still down, not a lot, but still down. I had to put in about another 1/3 of a quart before it read full. This does instill a lot of confidence in that my car was checked as carefully as I would have thought. More