Rusnak BMW - Service Center

simple oil change but flawless Love coming here especially in comparison to my local BMW dealership. When advisor saw I was on time and waiting for her she tactfully and quickly got Love coming here especially in comparison to my local BMW dealership. When advisor saw I was on time and waiting for her she tactfully and quickly got rid of a customer who was very early and was just talking and then explained that to me. Service was fast. Booking was easy and quick. Shuttle service solid. Pay by phone great. More

Overall dealership Fast friendly and easy service . Roger was easy to work with.. highly recommended sales and service department. I will definitely return for my nex Fast friendly and easy service . Roger was easy to work with.. highly recommended sales and service department. I will definitely return for my next service and my next purchase More

Art is the only service manager I will ever request I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I a I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I arrived, Art checked me in, answered some questions about my car and pointed out that mice had been in the engine compartment. After some recommendations, I told him I have another appointment in 90 minutes and would need the reserved loaner car. He did some checking and said he would have my car ready. They were right on time, my car had even been washed (it was filthy) and I didn’t have to wait for paperwork. Effortless!! More

Excellent Service & Advisor My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and everything was completed on time !! More

Service was great from beginning to end he was very thorough and I felt no pressure from him to add any more services and I felt him to be very genuine thank was great from beginning to end he was very thorough and I felt no pressure from him to add any more services and I felt him to be very genuine thank you More

Repair needed. I bring my car over 30 miles away to this BMW facility because of the honest service I receive from Michael Powell. He is friendly, polite, efficient, I bring my car over 30 miles away to this BMW facility because of the honest service I receive from Michael Powell. He is friendly, polite, efficient, and knowledgeable. More

Service X6 Everything was smooth and correct. Quality was at the level one would expect from a BMW dealer. Keep up the good job. See you next time Everything was smooth and correct. Quality was at the level one would expect from a BMW dealer. Keep up the good job. See you next time More

Service Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one available. More

professional, efficient customer service On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return yet, Art asked for my key fob and started my service process. When does this happen any more? My experience these days is if you're seated at someone else's desk no one will offer to help you. You sit and wait ...True customer service. More