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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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December 09, 2019

Service- Coolant level warning light I had a good experience with Mike. He was professional and knowledgeable and was able to confirm there was no leaking in the system- but problem was a More

by maryfedde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Dec 10, 2019 -

Rusnak BMW responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2019

When I moved to California in 2017, Art Simcox came highly recommended. He has provided excellent service whenever one of my BMWs has needed attention. More

by Diana Kinney
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very courteous shuttle drivers.
Dec 10, 2019 -

Rusnak BMW responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

November 27, 2019

REGULAR MAINTENANCE JOSH GATES WAS GREAT. VERY KNOWLEDGEABLE. FAST AND FRIENDLY SERVICE. HIGHLY RECOMMEND. SERVICE COMPLETED AS REQUESTED. VEHICLE WAS CLEAN UPON RETRIEVA More

by david.gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSH GATES
Dec 03, 2019 -

Rusnak BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 22, 2019

Very easy to work with Art. Handled my service with ease and efficiency. I will return and request his service if possible. A kind man. More

by hollanddichter
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Rusnak BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 21, 2019

Renee is fabulous! With all of the local BMW dealers near us, we have a choice of where we can go for service. We continually come back to Rusnak for one reason - Renee! More

by maryanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 25, 2019 -

Rusnak BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 20, 2019

Great Service A few months ago we did a take over lease on a BMW, last week a had a coolant leak. Josh helped us transfer the warranty into our name for a really l More

by MrsEliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Gates
Nov 25, 2019 -

Rusnak BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 15, 2019

Excellent Service I've owned 4 BMW's and have had all 4 serviced by you. Renee Norris is the best service advisor. I always feel totally taken care of when I come in More

by constance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 19, 2019 -

Rusnak BMW responded

Hello, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!

November 07, 2019

Resonate did a great job on my car. It was ready when promised. Thank you Renee. I would definitely recommend Rusnak BMW. I always have a great experience. More

by Adam
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 08, 2019 -

Rusnak BMW responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!

November 05, 2019

Just had another great service experience at Rusnak BMW. Unscheduled emergency and Renee Norris and her team came through again, with flying colors! Thanks much.😊 More

by Anahmias
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 08, 2019 -

Rusnak BMW responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope you have a great day!

November 01, 2019

Good, prompt service.. easy to make an appointment and I was provided a nice loaner car. Work was done on time with easy pick up of my vehicle. More

by prosenkranz
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Nov 04, 2019 -

Rusnak BMW responded

Hi, we really appreciate your positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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