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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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May 02, 2020

I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separa More

by Oortega.hlt22
Recommend Dealer
Yes
Employees Worked With
Daphne
May 03, 2020 -

Rusnak BMW responded

We are so happy to know of Daphne's great level of care. Thanks for taking a moment to give us your feedback. Let us know if we can be of assistance again with anything else. Our team is here to help you!

April 29, 2020

The process was very smooth and easy for me. My service advisor, Bob Martin, was very responsive and gave me good detail on my service. More

by Andy
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Apr 29, 2020 -

Rusnak BMW responded

We are happy to know that you had a smooth experience with us. It was a pleasure for Bob to assist you. Please let us know if there's anything else that we can do for you.

April 28, 2020

Great service. My typical service advisor Bob (who is great) didn’t help me this appointment though, Zach did, who i guess is news. No car wash was done but that is the policy during this quarantine. More

by kabbey
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 28, 2020 -

Rusnak BMW responded

Kabbey, Thank you so much for taking the time to share your great service experience. We are so glad to know that Zach took great care of you. Please let us know if we can help with anything else. We hope you take care!

April 26, 2020

Very accommodating. Walked right in got help right away very friendly service rep. My car was done within the time they said, and everything done perfectly. With the current situation there did a great jo More

by Pyudovin
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Apr 26, 2020 -

Rusnak BMW responded

We always want all visits to go as perfectly and smoothly as possible. Thanks for taking some time to give us your feedback about your experience. Let us know if we can do anything else for you. We are here to help!

April 25, 2020

Rusnak BMW has been outstanding in every way. Recently I had to have a regular service & they were Easy to work with, very accommodating and efficient , More

by Malibu Lu
Recommend Dealer
Yes
Employees Worked With
Daphne, Renee Norris
April 25, 2020

Mike Powell is a good listener and always helpful. We love working with him. Buying a car from Mickey Bell is such a wonderful experience. More

by gmurthy729
Recommend Dealer
Yes
Employees Worked With
Mickey Belt, Michael Powell
Apr 26, 2020 -

Rusnak BMW responded

Mike, Thank you for taking the time to share your wonderful experience working with Michael and Mickey. Our team members will be so happy to know of your satisfaction. Please feel free to reach out if we can help you with anything else!

April 24, 2020

Mike is always helpful and provide genuine care. He always goes above and beyond. Mike always makes the experience and process very efficient. Thank you Mike. Evan Razzaque. More

by Evanrazzaque
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Apr 25, 2020 -

Rusnak BMW responded

Thank you for the great review, Evan. We will be sure to thank Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 23, 2020

Service was great quality by Jasmin Mojica. I did my oil change with her. It was very fast, and she was kind and very professional in her work. More

by 1004.boy
Recommend Dealer
Yes
Employees Worked With
Jasmin Mojica
Apr 23, 2020 -

Rusnak BMW responded

Thank you for the kind words! We're happy to hear Jasmin met your needs and we'll be sure to pass along the compliment. We hope to see you again in the future!

April 20, 2020

I have my BMW serviced here several times. Outstanding service. Great communication on what was found during the maintenance, and the cost to fix it. Thank you for the military discount. Overall GREAT CUS More

by calisurf805
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 21, 2020 -

Rusnak BMW responded

Thank you so much for taking the time to give us your thoughts about our level of customer service! We are always happy to do what we can to help. Please have a great day!

April 17, 2020

Great idea to come out and pick up my car for service, really appreciate the effort and service was excellent! Thank you for your help! More

by Eric
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martin, Renee Norris, Michael Powell, Christie Rutherford
Apr 18, 2020 -

Rusnak BMW responded

Thank you for taking the time to share your excellent feedback for our team members. We are always happy to do what we can to be of assistance. We are here to help if you need anything else, Eric!

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