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Rusnak BMW - Service Center

Thousand Oaks, CA

4.4
392 Reviews

392 Reviews of Rusnak BMW - Service Center

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April 23, 2019

'16 BMW X4 iDrive35i The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my veh More

by TapBmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Apr 24, 2019 -

Rusnak BMW responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2019

Excellent and always amazing experience with Tara Roberts Tara is professional and super amazing to work with... she’s smart and efficient and always takes great care of me Lucky to have her as my service ad More

by BmwDriveM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Roberts Service Bmw Thousand Oaks
Apr 22, 2019 -

Rusnak BMW responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to see you soon!

April 19, 2019

Service Hello, Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service m More

by Tavares23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 22, 2019 -

Rusnak BMW responded

Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to helping again in the future. Take care!

March 22, 2019

Great service Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but More

by Mermaid1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan
Mar 26, 2019 -

Rusnak BMW responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review about a member of our staff! We hope to see you again soon, Have a great day! -Al LeMoine

March 10, 2019

Great customer service Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bouhadana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

Friendly staff, quick service and clean facility. Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I wai More

by Feather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2019

Mike Powell was super nice! This was my first visit for Service since purchasing the car. All went well and my sales person even came over to say hello. Shout out to Hamid who wa More

by Cakath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Mafi, Michael Powell
February 19, 2019

Excellent service! Renee Norris has been fantastic to work with for 7 years on our first BMW, and she is a major reason we decided to lease a second BMW last year! I kn More

by MSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 28, 2019 -

Rusnak BMW responded

Hi there! We appreciate your positive review of your recent experience with us! Thanks for highlighting some of our staff who helped make this such a great experience. We sincerely value your business and look forward to your next visit!-Al LeMoine., General Manager

February 17, 2019

Excellent Service Thanks to Daphne and Tara for making sure my BMW’s GPS software was debugged and performing correctly before releasing it to me! Great service. More

by JDM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara and Daphne
Feb 28, 2019 -

Rusnak BMW responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care! -Al LeMoine., General Manager

February 16, 2019

Great service Bob Martin is helpful, communicative and responsive. A pleasure to work with. I always receive detailed information and feel my car is in good hands More

by Alon Moscovitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martin
Feb 28, 2019 -

Rusnak BMW responded

Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day. -Al LeMoine., General Manager

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