Runde PreDriven

If I could give this place zero stars, I would. This has been the absolute WORST car-buying experience of my life. The customer service is non-existent; the staff acted like they were doing me a fa This has been the absolute WORST car-buying experience of my life. The customer service is non-existent; the staff acted like they were doing me a favor by simply acknowledging my presence. Every question I asked was met with sarcasm, as if I was inconveniencing them by wanting to look at and test drive the vehicle I wanted before purchasing it. The salesmen were downright rude and pushy. They spoke to me in a condescending tone, clearly trying to pressure me into buying a car that didn’t meet my needs or budget.The vehicles that they were pushing onto me were all SEVERAL thousand dollars above my budget, ($5-8,000+). It was painfully obvious they were only interested in making a quick buck. The cars themselves were in questionable condition. One vehicle I test drove had the frame almost completely rusted out, and when I pointed it out, they brushed it off as "not a big deal." And it “would get around just fine.” Are you kidding me? They refused to provide mechanical services which were covered by the warranty that I paid for even though I booked an appointment and received confirmation messages. They insisted that I didnt book one, which made me feel like they were hiding something. My suspicious feeling turned out to be correct when I became stranded on the highway, because my car would not drive over 20 MPH. When I came to them about this issue they denied that anything was wrong with my vehicle. To make matters worse, their financing options were a complete scam. They tried to sneak extra fees into the paperwork, hoping I wouldn’t notice, simply because it was my first car and I did not know what to expect. When I called them out on it, they got defensive and rude, acting like I was the problem for questioning their shady tactics. Avoid this dealership at all costs. The entire experience was distasteful, unprofessional, and downright crooked. Do yourself a favor and take your business elsewhere—preferably somewhere that values honesty and respects its customers. More

Chris was so helpful and friendly with my mom and I. He answered all our questions that we had and made buying the car easier and faster than we thought it would be. Definitely recommend Chris and Runde He answered all our questions that we had and made buying the car easier and faster than we thought it would be. Definitely recommend Chris and Runde. More

The experience was great, they had all the trucks we wanted to look at all line-up. Taco was a great sales man and answered all of our questions. I would highly recommend him to anyone. wanted to look at all line-up. Taco was a great sales man and answered all of our questions. I would highly recommend him to anyone. More

I had a wonderful experience at Runde. Our salesman, Andrew Frommelt, was knowledgeable, helpful, and didn't hover. I love the no pressure atmosphere. Everyone was friendly and helpful Our salesman, Andrew Frommelt, was knowledgeable, helpful, and didn't hover. I love the no pressure atmosphere. Everyone was friendly and helpful. From walking on the lot to leaving with our new car was smooth, fast and easy! More

Everything was excellent dealing with Runde predriven. Everything was easy from the test drive all the way through buying the vehicle. Thank you!! Everything was easy from the test drive all the way through buying the vehicle. Thank you!! More

Majority of the people are very friendly and helpful. I especially like browsing vehicles on their website, very informational. I especially like browsing vehicles on their website, very informational. More

So, I will say I was impressed with the fact that they got me approved. I went in to purchase the car after working 3rd(12hour shift) and was completely exhausted, 100% my fault. The car was making a nois got me approved. I went in to purchase the car after working 3rd(12hour shift) and was completely exhausted, 100% my fault. The car was making a noise possibly brake pads, I let myself believe it was from the car sitting at the dealership for awhile. But it didnt go away so when I call they did look at the car and said they cleaned the break pads and all was good. When I pick the car up it sound the same as it did when i dropped it off. After that I couldnt get a response about the issue. Again, my fault for being tiered I just thought they would stand behind what they sold better. ThenI am shopping around trying to find better insurance only to find out the car was not accident free. I was ready to conduct all of my & my familys future vehicle purchases to Runde, which would have ended a 3rd generation of my family that purchased solely from Barkau. Standing behind what you sell for future business just isnt what it used to be. More

Great they didn't pressure you or anything else they let you take your time you take your time More

This is my first car purchase through the Runde dealership. I worked with Donavan Nelson. He was very helpful, professional, informative and easy to work with. I purchased a 2018 Buick Enclave, dealership. I worked with Donavan Nelson. He was very helpful, professional, informative and easy to work with. I purchased a 2018 Buick Enclave, and we really enjoy the vehicle. I will recommend Runde to my friends. Thanks for your help. More

Wonderful and easy to work with. Great service, right price and good follow through. Thanks Great service, right price and good follow through. Thanks More