Ruge's Subaru

A mature woman purchasing her first car on her own. I'm, let's say a mature woman, divorced a few years now. It was time for me to purchase a vehicle and never doing this. I was leaning toward a Subaru I'm, let's say a mature woman, divorced a few years now. It was time for me to purchase a vehicle and never doing this. I was leaning toward a Subaru and went to local dealer. I told him what I was interested in Impreza or the Crosstrek. Told him how much I wanted to put down and trade in. He did take me around the lot but really wasn't very helpful. I was to excited to think much of it at the time. But after I was driving away I realized he didn't even ask if I wanted to test drive one. I saw the 2 vehicles from the outside, he didn't even get keys to seat in. Ok so this is how it's done. I was on Ruges in Rhinbeck NY, website at the recommendations of a friend and chatted with Ryan and told him what I was interested in and asked him many questions which he responded to with answers and information I needed. I let him know I would be in on Saturday and he gave me numbers and ask for him, which I did. I must say what a difference in the quality of service, I liked him right away he listened and had a Crosstrek ready for me to take for a drive and I loved it. We worked out the deal and I picked it up the following Tuesday as they had to trade one from another dealer so I could get the color I wanted. Ryan stands out to me as someone who really cares to give the best service possible. One last thing, when I left my old vehicle I had left a palm cross which hung on my rear view mirror and forgot about it. When I got into my new car Ryan had put the cross into my new Crosstrek for me. That small gesture made a big impact on me. I really felt like he cared about making this experience the best it could be and it was. I would absolutely recommend this dealership and Ryan in perticliular. DF More

GREAT CUSTOMER SERVICE! This is our third Subaru and first time at Ruge's…Ruge's the only place to go in this area and Scott Wallner is the salesperson to use! It was a great This is our third Subaru and first time at Ruge's…Ruge's the only place to go in this area and Scott Wallner is the salesperson to use! It was a great experience starting with the whole vibe of the dealership which just wants to please. Scott was professional, knowlegeable and extremely pleasant to work with. I would never go anywhere else for a Subaru again!!! More

This was an extremely easy purchase. Our sales rep Matt, was very helpful and friendly, and he knows his product. There was no high pressure sale, and he helped us find the car we wanted quickly. The ent was very helpful and friendly, and he knows his product. There was no high pressure sale, and he helped us find the car we wanted quickly. The entire transaction, purchase, trade in, insurance and registration was was all done without any worries or stress. 5stars! More

Overall buying experience was good, however I feel the Overall buying experience was good, however I feel the new Subaru Forester interior design is missing the "Love". I find the rear cargo compartment l Overall buying experience was good, however I feel the new Subaru Forester interior design is missing the "Love". I find the rear cargo compartment light really cheap and poorly positioned to the side versus overhead for effectively lighting the area. The mid dash screen display can show you about 10 different ways of how great your gas mileage is rather then adding features/options in the display/software that are more helpful, like a navigational compass indicator of N, S E, or W on display (Why do I have to upgrade to the upgraded mirror) which can be very helpful when driving in unknown areas or when not having a GPS, yet we do have 8 different slots to place a cup or water bottle! Where's the Weather radio button? My old Outback had one and it was great. I don't get it...Subaru markets the vehicle as a go anywhere vehicle, yet is missing the elements which make the consumer feel that it is the outdoor rugged type of car. How about adding a trash receptacle within the design? The moon roof size is great, yet when opened during travel the wind noise is distracting, don't you think making the moon roof wind shield a standard item a good idea. That's adding Love, not the obvious nickel and diming the consumer for accessories. Also I experience a hesitation of forward propulsion in the transmission when going from reverse to drive, a strange sensation, yet most likely part of the new designed transmission which gives a nice smooth ride. I am happy with my new 2014 Forester, however I feel the missing "Love" mostly on interior / human interaction elements that could make it great. More