Rudy Luther Toyota - Service Center

Asked for speedy service due to an engine problem sign and a planned out of town trip. They took care of the problem quickly and efficiently so I was able to confidently take the trip. However, the su and a planned out of town trip. They took care of the problem quickly and efficiently so I was able to confidently take the trip. However, the survey conditions are a bit extreme, and if some E-mails from others result from this posting, I will be very unhappy and will probably move to another service organization. More

Excellent Service, would use again. Have never had an issue with the service department. They always deliver what is promised. They are reasonably priced and convenient for me to use. issue with the service department. They always deliver what is promised. They are reasonably priced and convenient for me to use. More

This was my first service visit to Rudy Luther Toyota in Wayzata, MN. I purchased a 2006 certified Sienna Limited there in March and it had a one year warranty. I had a problem develop where I could not r Wayzata, MN. I purchased a 2006 certified Sienna Limited there in March and it had a one year warranty. I had a problem develop where I could not raise the 3rd row seat (powered) and brought it there thinking there might be something simple to do that I didn't know about and that the manual didn't cover. There was nothing simple, so I made a service appointment. When I brought the van back for service, they provided a loaner car for me so I wouldn't have to wait there for an indeterminate period of time. This was covered under the warranty as well. When they discovered the repair would require ordering a part, the gave me a call and I brought the loaner back to get my van until the part came in. They said it would probably come in on a particular date, but to wait for them to phone me so I would be sure it was there. It did come in on that date, I got the call and repeated the process, getting another loaner to use for the day. They were able to repair it in one day, so I drove back and made the exchange again in the evening. I was very impressed with the courtesy everyone showed me, the knowledge of the service people and their eagerness to help me, answer any questions or be of service. The customer waiting area always has fresh coffee and cookies, newspapers and TV to make any stay there more enjoyable. It is a well designed facility with a large service area ( I counted 38 lifts ), so they can handle a lot of cars. Every customer's car gets a free wash apparently each time you bring it in--another example of taking the extra step. I am retired, so my time is more flexible, so getting there during the day (about 21 miles from my home) wasn't a hardship. Were I still working, I would be doing it in the evening and coming back the next evening, so the loaner cars they offer are a significant convenience. I have not been a fan of dealer service areas in the past due to some unfortunate deceptions I've encountered. But this is one place I would not hesitate to use again in the future. More

My experience with Rudy Luther has been poor throughout. They failed to follow through on deliverables they had in connection with my car purchase. They not only failed to do so but their people tried to pr They failed to follow through on deliverables they had in connection with my car purchase. They not only failed to do so but their people tried to pretend like no deliverables were promised. I bought a certified used car from them. They claim they go over certified cars carefully through an inspection to make sure it meets certain standards. Either they aren't thorough or they failed to do so on this car. I had a warning light pop on not even 5 miles after I drove it off the lot. We also noticed they had twist ties and wire holding pieces of the undercarriage together - how can an inspection not catch this? The car also had less than the minimum tire tread and brake pad thickness required for certification. I ended up having to purchase new tires and brakes a few months later, which I would not have expected when buying a certified car. After that I've had a laundry list of items from the radio not working to serious engine issues that they haven't been able to fix in the 2 years I've had this car. They don't appear interested in making sure the issues are addressed and they've made no attempt to see that I'm satisified with my overall experience. I've noticed that even on routine maintenance visits they often fail to complete all of the service items I requested and the car is often not ready for pickup when they said it would be. I've had to explain these problems to so many employees there but I still get no improvement and no change in service. RL's only offer to address this is to buy the car back, but they'll pay less than what is left on the loan (and they financed it so they knew what that number is). I expected alot better in terms of quality and customer service from a Toyota dealer. I tried to resolve this with RL but they had no interest in doing so and they still haven't addressed the defect problems with the car. I don't like leaving a poor review, but felt compelled to share so those looking to invest in a car can take my experience into account. I could not purchase a vehicle from them again. More

All of the service advisors are always very friendly and helpful whenever I come in for service. I wouldn't trust my car with anyone else. helpful whenever I come in for service. I wouldn't trust my car with anyone else. More

My first service experience with my 2012 RAV4 far exceeded my expectations. Completed work in 30 minutes... communicated tests before car was finished... a very good high tech organization that real exceeded my expectations. Completed work in 30 minutes... communicated tests before car was finished... a very good high tech organization that really seems to specialize in customer service. More

Very friendly service people who answered all my questions. Service was done quickly. Parts department personnel also found what I needed in a timely manner and were pleasant to deal with. Ditto questions. Service was done quickly. Parts department personnel also found what I needed in a timely manner and were pleasant to deal with. Ditto the cashier. More

My car was completed faster then estimated. Everyone was friendly and curtious. Work was done well as far as I can tell, the wheels haven't come off yet. I would recommend to anyone, I also was talking to friendly and curtious. Work was done well as far as I can tell, the wheels haven't come off yet. I would recommend to anyone, I also was talking to one of the mechanics, Andy hanks, he was very helpful with all my questions. More

Even though we went in for a $40 oil change and ended up with a $1000 worth of replaced parts and service, Andy did a great job delivering excellent customer service by explaining the pros/cons for each ite with a $1000 worth of replaced parts and service, Andy did a great job delivering excellent customer service by explaining the pros/cons for each item and why we should perform the maintenance now vs having to possibly pay more to do it later. More

The place was very busy when I arrived for my scheduled oil change a few minutes late. Terry Johnson checked me in a after a very short wait and his follow-up at the conclusion was outstanding. This tea oil change a few minutes late. Terry Johnson checked me in a after a very short wait and his follow-up at the conclusion was outstanding. This team keep rasing the bar in terms of quality customer service. More