Rudy Luther Toyota - Service Center

Andy usually takes care of my oil change service and today he took care of new tires, oil change and timing belt.. He does a great job and goes out of his way to work with me when I cone in... Thanks today he took care of new tires, oil change and timing belt.. He does a great job and goes out of his way to work with me when I cone in... Thanks Andy for all you do!!!! More

I just got a new Venza in May. They first time I tried using the heated seats they didn't work. I came in to get that fixed. I was told it would be an hour and I was there for just about two hours. Th using the heated seats they didn't work. I came in to get that fixed. I was told it would be an hour and I was there for just about two hours. The problem was fixed but the fact that it took twice as long and not once did someone come to me and say "Oh, we're having trouble finding the issue" or "we found it but it'll take us a lot longer than we anticipated" is just bad customer service in my book. So my first service experience with my new car was a bust. It doesn't give me a lot of faith in that dept. More

The oil change was completed promptly. I asked them to check my battery. It was recommended that I replace it. That was done very quickly. Everyone was pleasant and professional. check my battery. It was recommended that I replace it. That was done very quickly. Everyone was pleasant and professional. More

I was pleased with the service and price I eceived except for thetime it took to get my vehicle to me when I was told it was completed. I brought it in at 10:15 a.m. and told the service person I would be b for thetime it took to get my vehicle to me when I was told it was completed. I brought it in at 10:15 a.m. and told the service person I would be back to pick it up in the early afternoon. When I arrived at 3:00 I was told it was almost done so I waited in the waiting room for about 10 minutes when Andy came in and told me I could pay for it because it would be "brought up" in a Few minutes. I then proceeded to wait for approximately 45 minutes before it was finally delivered to me! I think this is unacceptable. Andy did a good job for me but I think someone in the back froom screwed up and didn't work on the van for a very long time. This changed my feelings about your dealership from excellent to OK! Bill Johander More

Every visit that staff is courteous, helpful, and really seem to care. My only complaint is that the prices of some of the services seem high. seem to care. My only complaint is that the prices of some of the services seem high. More

A year ago I experienced a long wait time for my car for an oil change. No one came to tell me my car was done. I had to go to the Service desk and ask. At that time, I was given a free oil change, the las an oil change. No one came to tell me my car was done. I had to go to the Service desk and ask. At that time, I was given a free oil change, the last one when fine. This Saturday I had another oil change I had scheduled and again waited more than 90 minutes and had to ask. I was given "it's Saturday, as you can see we are very busy" "I don't normally work on Saturdays". I asked when my car had been completed and never got an answer to that. I was not charged for the oil change but my time is valuable and when I bring in my car and wait, I should NOT be made to wait if my car is ready. More

Everyone is very polite and helpful. I trust Terry to know what work needs to be done. Your service dept has kept my 1999 Corolla in good working order for many years. If I get a new car, it will be a To know what work needs to be done. Your service dept has kept my 1999 Corolla in good working order for many years. If I get a new car, it will be a Toyota. The service dept. is very important when you buy a car. You only deal with the sales people once, but the service dept. is forever. I like having a comfortable, clean and attractive place to wait for my car. Dealing with repairs can be stressful and it helps to have a place to relax. I put on my headphones and read my Kindle while the techs worked on my car. The wait was very pleasant. Thanks Nora More

I brought the car for the recalls. I asked also to look at the muffler holes(water was dripping out of them and bubbles, and gas). Also look at the transmission not shifted properly. Customer service and at the muffler holes(water was dripping out of them and bubbles, and gas). Also look at the transmission not shifted properly. Customer service and friendliness were the best (uncommon, so very nice surprise!) through the dealerships, but not enough to make customer satisfied.) Since I was told recall will take 4-5 hours!!! I took a shuttle. Shuttle drivers were great, punctual and friendly. Duane, was very nice and understanding. When I was picking up the car - I was told that NOTHING was done to it and no issues discovered! It seams to me that tech didn't want to spend time to look at the car. Holes in the muffler were very pronounced. Transmission acted up when I drove of the lot. So I really do not see how tech could have not seen them. In their defense i was asking to look for my issues for free while they are looking on the recalls. But I was expecting more from the dealership. I am most disappointed for the loss of time. I will have to spend another 1-2 hours to diagnose my problems somewhere else. More

I've been bringing my 2004 Hylander in for regular service as long as I've owned it. Everyone in the service area is super friendly, knowledgeable and thorough. I trust they will tell me what needs to service as long as I've owned it. Everyone in the service area is super friendly, knowledgeable and thorough. I trust they will tell me what needs to be done right now and also what kinds of upcoming service will be needed; they warned me for almost a year that my brakes were going to need service, or that my tires were getting close to needing replaced. That's nice because I can budget for it and also because I trust that I won't be stranded somewhere with car troubles. Only thing that could be improved is the friendliness of the cashiers - just acknowledge me when I get in line even if you're busy with paperwork. Love the shuttle service, complimentary vacuum and car wash!! More

Always a fantastic experience. Courteous and very professional from greeting through checkout. This dealership couldn't be more welcoming. It is a place at which I would be proud to work professional from greeting through checkout. This dealership couldn't be more welcoming. It is a place at which I would be proud to work More