Rudy Luther Toyota - Service Center

I was greeted right away upon entering the service stall and then had a short wait to speak with with Kong Yang. I was given an estimate of 2 1/2 hours for the 2 recalls to be checked and the 40,000 mile c and then had a short wait to speak with with Kong Yang. I was given an estimate of 2 1/2 hours for the 2 recalls to be checked and the 40,000 mile check up to be completed. I watched TV and read a book while I waited. The work was completed in about 2 hours. Everyone was pleasant and Mark gave me an update after about an hour and a half telling me what had been done and that it wouldn't be too much longer. It was quite cold outside and they weren't able to wash my RAV4. They did however, have it waiting inside the service area so I didn't have to go out in the cold to get into it and I was given a coupon for a wash at a later date. Very satisfied with the overall service and it was less than what I was quoted when I made the appointment. Nancy More

I brought our Camray in on January 17th as the tire pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The following morning, the dash light was on again and the tire appeared flat. I brought the car in immediately and Terry Johnson said the repair would take 45 minutes or less. The estimated repair (a patch) was determined to be not feasible because of the location of the hole; so a plug was inserted. The work actually took about 1-1/2 hours to complete, included a car wash. So far (as of January 19, the repair seems to be holding up. The service greeters on both days were friendly and helpful as were Matt and Terry. More

Since I have owned my Toyota Prius, I have been extremely satisfied with all aspects of service. The staff is friendly, answers questions thoroughly, and provides advice that I feel I can trust. satisfied with all aspects of service. The staff is friendly, answers questions thoroughly, and provides advice that I feel I can trust. More

Every one of these highlighted people were responsive, accommodating, capable, respectful and thorough, certainly, professional at all times. I drove in and was greeted immediately by Terry, all my record accommodating, capable, respectful and thorough, certainly, professional at all times. I drove in and was greeted immediately by Terry, all my records were on the computer and before I was taken in the shuttle back to work, my car was already on the line to be serviced. It was a true pleasure and convenient part of my day. Thank YOU. More

Very nice service. I have to say that I made a great choice buying a car from Rudy Luther Toyota. I believe I'm gonna recommend this dealer to my friends. choice buying a car from Rudy Luther Toyota. I believe I'm gonna recommend this dealer to my friends. More

When I got there I was intending to get a transmission fluid change. Duane informed me that I did not need one and that i had already done this. Great. I did ask to have them check the brakes and also fluid change. Duane informed me that I did not need one and that i had already done this. Great. I did ask to have them check the brakes and also replace a burned out light behind one of my dash fan controls. They did the break inspection and they said they were fine. They did not replace the light that was burned out that I requested to get done. Not sure why. More

Can not remember the name of the mechanic that worked on my car, but he would be rated a "5" also. Very happy with the service and cashier departments. my car, but he would be rated a "5" also. Very happy with the service and cashier departments. More

Before you buy your Camry, hope you read this. A 2012 Before you buy your Camry, hope you read this. A 2012 Camry is a cold car, meaning slow to heat up (not the last few days at below zero - nothing c Before you buy your Camry, hope you read this. A 2012 Camry is a cold car, meaning slow to heat up (not the last few days at below zero - nothing can keep up with that). If you do a lot of stop and go driving, it won't ever heat up, so when you start - keep driving. It will ultimately heat up. Dealer says, that's the way it is. I haven't had a car this cold in 15 years (my last Camry - thought since 1997 they would have fixed that problem). Second, MPG in city is pretty bad (on a positive note highway is pretty good) so beware if you don't spend most of your time on the highway. My Deville did as well in the city. Dealer says again...that's the way it is (from the service department). Third, Rudy advertises loaner cars (Certified Warranty), but just found out a rental charge to check out the low MPG and cold start. RL is in Golden Valley, I live in Eagan. I don't even get a ride home. Called the guy who sold it to me and his suggestion was to sluff it off to a Toyota Dealer closer to home. Short story - not much love at this Dealership. Guess Camry still has good share, no need to care (hey that could be their tag line). Al More

We have been coming to Luther Toyota since 2007 and we are pleased as punch with Jeremy and Stacy Hassler and their top notch customer service and support. We keep coming back to them because we know the are pleased as punch with Jeremy and Stacy Hassler and their top notch customer service and support. We keep coming back to them because we know they will give us the expert advice and care that we have come to expect from Toyota. They always smile and greet as though we are family and we love that. We look forwards to working with them for many years to come.It also helps that this dealership is practically within walking distance of our home! I want to tell you that I was witness to just how politely and "in control" Jeremy deals with all his customers, even if they are acting very demanding and out of line IN HIS FACE.He handles them with all the grace and ease of a foreign diplomat and takes the matter in stride. I wish there were far more customer service agents like him in this world! Way to go Jeremy!! Momy and Cindy Benzaquen More

The team at luther always do a great job. I had to bring in my vehicle due to it not starting so needless to say I did not have an appointment to get it taken care of. The crew at luther did not turn me awa in my vehicle due to it not starting so needless to say I did not have an appointment to get it taken care of. The crew at luther did not turn me away and managed to get my vehicle fixed and ready to go by the end of the day. The staff is always friendly and works hard to make sure you are happy with the repairs. I will always recommend Luther Toyota. More