Rudy Luther Toyota - Service Center

My brakes were making a terrible noise but only if the ABS light and brake light were off. If these lights were on the brakes worked fine. Kong seemed to know what it was right away. He did the diagnos ABS light and brake light were off. If these lights were on the brakes worked fine. Kong seemed to know what it was right away. He did the diagnostic, called on the extended warranty, and kept me informed. Most of the cost was covered and he had the vehicle ready to go in a reasonable amount of time. He was very patient, professional and treated you with respect. He is the kind of person you want to work with when there is an issure. More

I left my office today and found my car battery totally dead. The friendly team at Rudy Luther had my car towed across town to their shop, battery replaced and car washed in less than 2.5 hours. I'd rese dead. The friendly team at Rudy Luther had my car towed across town to their shop, battery replaced and car washed in less than 2.5 hours. I'd reserved a rental car in anticipation of a business dinner with my boss who is in from out of town and in anticipation of critical meetings tomorrow. The rental wasn't needed and the price to tow and repair the car was fair. More

I visited for a recall. The valet men were extremely pleasant. Really nice to have gotten my car for me when it was ready and brought inside. Code said, "This is what we do!". Good to see young men bein pleasant. Really nice to have gotten my car for me when it was ready and brought inside. Code said, "This is what we do!". Good to see young men being polite and doing their job! However, on the sales floor, it took 20 minutes for somebody to finally approach while I kept walking and getting in a few cars I was interested in. And nobody had anything to do......not even the receptionist asked if I needed help. Makes me think twice about doing business here. More

Good service, quick and friendly workers. They took good Good service, quick and friendly workers. They took good care of my car and were considerate of me an a consumer. I would recommend them Good service, quick and friendly workers. They took good care of my car and were considerate of me an a consumer. I would recommend them More

Positive experience. I didn't have an appointment made before going in, yet had my oil change completed within 40 minutes. Wifi and snacks available. made before going in, yet had my oil change completed within 40 minutes. Wifi and snacks available. More

I thought everything was great. Price wise, I suppose as far as dealership oil changes go, it was pretty average, I have nothing to compare it too. I always wait there in the lounge & I don't mind at all. far as dealership oil changes go, it was pretty average, I have nothing to compare it too. I always wait there in the lounge & I don't mind at all. I always bring a book with me to read, but alot of times I don't get much read because there's a great tv(s) to watch & sometimes I visit with other people there waiting. And of course having sweets there never hurts either!! . Paula Dirksen More

I came in without an appointment to get a flat tire fixed, and I told Andy I was leaving the next morning on a long car trip. He did an outstanding job getting me in as quickly as possible, and also c fixed, and I told Andy I was leaving the next morning on a long car trip. He did an outstanding job getting me in as quickly as possible, and also checked the other tires. Excellent work, excellent attitude, great customer service. I have been a customer for several years, and my next car will be a Toyota from Rudy Luther, based in part on the outstanding service. Thanks. More

We have used Rudy Luther Toyota for 13 years and keep going back because of the reliability of Toyota vehicles and the wonderful customer service at Rudy Luther. From the sales people who have sold us t going back because of the reliability of Toyota vehicles and the wonderful customer service at Rudy Luther. From the sales people who have sold us three cars to the various service and finance representatives, we have been thrilled with the level of service provided. The sales people are not pushy. Rather, they have been helpful and have educated us on many issues without trying an hard-sell approaches. The service staff are courteous, competent, and considerate of our time and money. Service times are convenient for us and we never have any issues getting a service appointment on short order. Service reps call with questions and help us to make informed decisions concerning maintenance and repair issues. The facilities are inviting and comfortable if we choose to stay while our service is being performed. Rudy Luther Toyota provides exactly the kind of service and experience we--as two non "car people"--are looking for and that is what keeps bringing us back. More

I brought my 1998 Toyota Camry in for it's annual Spring service appointment and general checkup. Several repairs had been identified at my last service appointment in November or December, so they Spring service appointment and general checkup. Several repairs had been identified at my last service appointment in November or December, so they were going to be addressed as well. My service advisor, Mark Perra, has always handled my car's service and I trust his judgement. Since my 15 year old car had 203,000 miles on it, I knew there was a possibility that it would need more work than we had previously identified, and this, in fact, turned out to be the case. When the service people identified over $5000.00 worth of repairs in just a few minutes, when I asked Mark if I should start thinking about a new car, his answer, usually "No, not yet," was, "$5000 is a lot to put into a 15 year old car - and we may find more repairs are needed as we go along." At that point, I said that all repair work should be stopped and Mark took me over to the new car area and introduced me to Justin, who would help me find a new car. I had checked out the Rudy Luther website, just to see what was available, the night before, so I knew that there were 2 new Camry XLEs on the lot. There were also two or three 2011 XLEs on the lot. (My old car was an XLE and I wanted to stay with that equipment package.) Jason spent several hours with me, test-driving both a used XLE and a new one. Since my previous car had been a 1 year old Luther dealership car, I was quite willing to consider one of the 2011 cars, although they did have more miles than I would have preferred. Only because Jason was so thorough in explaining the differences between the used cars and the new model was I able to avoid making a big mistake. My old car had fold-down back seats which opened a nice, wide pass-through for transporting lumber, garden supplies, antique finds and the many things for which my car serves as my pickup truck. I have even used it as an entry for me to use the trunk as a safe, secure bed during a severe storm while taking a cross-country trip! I assumed that my new car's fold-down seats would open a similarly-sized pass-through, so I never thought to even ask about it until Jason mentioned that a redesign of the car for 2013 created a nice big pass-through, instead of the 18"-square pass-through in the 2011 models. At that point, I asked to see both trunks and, sure enough, it was as he described. With all the things I use my car to transport, I would have be extremely unhappy if I had purchased one of the used cars and later discovered that all the wonderful access-space was unavailable! Thank you, Jason! Having decided which car to purchase, Jason apologized for having to leave (his sister was having surgery) and handed me off to his compatriot, Todd Manzi. Todd got the paperwork started, alerted Jason Hendricks that we would be coming in to see him about financing the car, and brought Jenna Kostelecky over to show me the various options available for my car and to help me decide which ones to purchase. Once I had chosen the options, Todd escorted me to Jason's office, where the purchase agreements, loan agreements, sale of my old car and other legalities were taken care of. Jason was very thorough, friendly and knowledgeable as we walked through the legal and financial arrangements. That finished, Todd reappeared, provided me with a large bag into which I could put all the stuff I carried around in my old car, and even helped me clean it out. Todd and I then spent well over an hour sitting in my new car, while he explained and demonstrated all of it's features. He made sure that I understood all the essential points and that I had a pretty good grasp of the less-essential features before I drove off. He also was very clear that if I had any questions at all, or any problems making things work, that I was to call him as much as I wished and he would help me figure things out. He also made sure that both his card and Jason's card were on the front of the owner's packet, so I would be able to contact them easily. He was patient, clear and very good-humored throughout our time together. Although I had not planned to buy a new car that day, I was prepared for the possibility. The entire set of transactions, from repair analysis of my old car, to trading it in, from checking out and test driving the cars I was considering for purchase, to ordering options and filling out all the forms, from trying out the Bluetooth phone and tuning the radio to finding the lights and windshield wiper switches - all of it was handled smoothly, professionally, with advice and guidance but no pressure. Is it any wonder that I think Rudy Luther Toyota Scion is a great dealership? I have every expectation of keeping my new car for the next 15 years and one of the things that will help make that happen is the great service provided by this dealership. More

I appreciate that simple service on my Lexus can be completed at Rudy Luther Toyota. It saves me a great deal of time and money!! completed at Rudy Luther Toyota. It saves me a great deal of time and money!! More