Rudy Luther Toyota - Service Center

Brian Watt was the Service Manager that I worked with. He was great! He was quick in checking me in, very friendly & knowledgable on the process. This was my first visit to Luther for service on our 201 He was great! He was quick in checking me in, very friendly & knowledgable on the process. This was my first visit to Luther for service on our 2013 Toyota Highlander. Great people & great facility for service. More

I had to bring my car in for a recall service. I was told in advance that this would take one hour. Mark Perra remembered me from previous visits and greeted me enthusiastically. He was very pleasant while c in advance that this would take one hour. Mark Perra remembered me from previous visits and greeted me enthusiastically. He was very pleasant while completing the paperwork and apologized for the time required.The service was prompt. I found the waiting area to be pleasant with lots of current newspapers to read. When the service was complete, Mark notified me. I asked if my car had shown any problem with the passenger window. He explained that it had not and then further explained the inspection and preventive maintenance process. I appreciated getting this explanation. I remember reading about the problem several months ago but it was useful to get a refresher. When one has to take a couple hours of their own time to deal with a recall, it is very nice to feel involved and included in the what goes on. Mark make you feel positively towards Toyota by treating you as a partner in the recall process. More

Duane was the man who interacted with me. He was courteous and took the time to give the whole car a quick check such as lights, rust, and an overview of dings. This car was a 2004 Corolla that cam courteous and took the time to give the whole car a quick check such as lights, rust, and an overview of dings. This car was a 2004 Corolla that came in for a recall about the airbags. I can't think of any way he could have been more of a gentleman or more helpful to me while I waited in the room for other car customers. The amenities provided there were exceptional, also. My car was even washed after the service was completed. Dr. Don Draayer April 18, 2013 More

Efficient, effective service. Unanticipated issues were flagged immediately and brought to my attention. Courteous representative, worked through Goodyear's refusal to honor wear warranty on tires purchase flagged immediately and brought to my attention. Courteous representative, worked through Goodyear's refusal to honor wear warranty on tires purchased at this dealership. Worked with dealer resources to address these issues. Satisfied with outcome. More

I came in on-the-fly for a situation that req'd service and I did not have an appt. Kevin was so friendly as well as optimistic that he could help me for a reasonable price. He even got on a piece service and I did not have an appt. Kevin was so friendly as well as optimistic that he could help me for a reasonable price. He even got on a piece of plastic to put down, so he could look under my car on his back as to give me the most accurate estimate possible. He quoted me a reasonable price to fix my splash guard that had come down on one side of my undercarriage, he let me know what services were due when I was able, and he quoted me a reasonable time for which I had to wait for my car to be fixed. He really was awesome and I feel he didn't try to jack the price up unneccessarily nor did he try to push me toward any more services, yet let me know what was due. I felt like Kevin truly cared. More

Brought my 2005 Prius in for 90k checkup and service. Was told it would take about 1.5 hous plus recall work .75 hour. I waited more than 3 hours, no one explained what was taking so long or updated me Was told it would take about 1.5 hous plus recall work .75 hour. I waited more than 3 hours, no one explained what was taking so long or updated me on anything. Finally walked around and found my car in the parking lot. I don;t know how long it had been there. Talked to the casheir and she said "just finished, completing paperworrk". About 5 minutes later person went over paperwork and she said "of course you know about the water pump" I had no idea what she was talking about, no one talked to me about a a water pump or anything else for that matter. I don't think any work was done on the pump. She told me it was leaking. She also said the reason it took longer was there was an alignment needed (up to now no one mentioned that either). Still need water pump fixed. 2 1/4 hours estimate time turned int 3 1/2 and all the work was not done. Not informed of anything until I initiated conversations and getting ready to pay. More

Linda was very responsive and answered my questions clearly. This has not always been my experience but Linda did an excellent job and was very friendly. Not all your service people are friendly. Mi clearly. This has not always been my experience but Linda did an excellent job and was very friendly. Not all your service people are friendly. Misha was very friendly when he gave me a ride and I enjoyed the experience. I would like to work with both of them in the future and will request them. Thanks. More

Rudy Luther's on line reservation system for servce/repairs is easy and convenient to use. Everyone is friendly and helpful and they keep you informed about what is happening with service and r servce/repairs is easy and convenient to use. Everyone is friendly and helpful and they keep you informed about what is happening with service and repairs. More

Terry Johnson is the reason why I come to Rudy Luther. I always work with Terry when I come in for service. Terry is excellent and I have gone to him for many years. Terry is customer-focused, personable always work with Terry when I come in for service. Terry is excellent and I have gone to him for many years. Terry is customer-focused, personable and honest. Terry is very knowledgeable and thoroughly explains what needs to be done and why. He gives me advice I can trust. More

I was greeted promptly and my service order was taken. I chose to wait in the lounge as I was only there for and oil change so I watched TV and had coffee while my car was serviced. They also washed my car chose to wait in the lounge as I was only there for and oil change so I watched TV and had coffee while my car was serviced. They also washed my car before I went home. The cashier was very pleasant and helpful, as was everyone I had contact with. More