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Rudy Luther Toyota - Service Center
Golden Valley, MN
1,765 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,765 Reviews of Rudy Luther Toyota - Service Center
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November 05, 2024
bad experience like am not paying for it…. .this location second time. oil change and tire rotation I waited 10 minutes yesterday no one check with me I had appointment.. a car pull behind me .this location second time. oil change and tire rotation I waited 10 minutes yesterday no one check with me I had appointment.. a car pull behind me in a second she did get helped right away…. I live the neighborhood and it’s the closest location I can do my car for service. I hope you guys do better and treat us all same. I felt horrible yesterday. Even the and off service.😔 More
by fwasuge
Employees Worked With
July 15, 2024
Just after 8am, went to the Parts counter and rang the bell of service. I could hear people in the Parts area having a fun conversation along the lines of catching up that morning. The conversation kept g bell of service. I could hear people in the Parts area having a fun conversation along the lines of catching up that morning. The conversation kept going, and, after at least 5 minutes, I rang the bell again. The conversation continued uninterrupted. Neither of the cashiers were offering to help, so I managed to get the attention of one of them and asked whether the Parts dept. were available. She said that Parts were available, and she said that she'd check. She took a step through the doorway into Parts, then turned back to me and said Parts had only 2 people, that they were busy, and that I needed to wait. The conversation within the Parts area was still going.... After a few more minutes, I left. More
by wl898989
Employees Worked With
Cashiers, Parts dept
December 10, 2023
My issue is with the service department, not with the sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the ap sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the appointment, I was told that it would take about 6 minutes to generate the new key fob. When I arrived, I was told that due to worker assignments it would take about 1 hour to get the task assigned, completed and documented. I received no updates while I was waiting. After 1 1/2 hours I went back to the desk to find out what was taking so long. The rep told me that he had no updates, but after my insistence, he searched his inbox and found the key fob in his inbox. He then told me that it would take another 10 to 15 minutes to complete the paperwork, at which point I received the fob only. It was at this point that I was told that I should have received the mechanical key when I purchased the vehicle, and that a new mechanical key would cost an additional $100. I searched the vehicle and my records at home and did not find the mechanical key, so I am purchasing an after-market key. My issues with this service experience are: 1 - It is an inconvenience for me to make a trip to the dealership to pick up the second set of keys. 2- It took way too long to get the key fob prepared. 3 - I should have been told clearly when I bought the vehicle that I was receiving the mechanical key and that I would have to bring it in to have it matched with the second key fob. More
by paullucas180
November 27, 2023
I have always had excellent work done on my 2016 Prius and have been treated so well by all the staff. and have been treated so well by all the staff. More
by janethelida
November 27, 2023
Incredible customer service. Treat customers like they are family. Erik in service is amazing! My car hit something in the road and damaged a tire. They got me in the same day Treat customers like they are family. Erik in service is amazing! My car hit something in the road and damaged a tire. They got me in the same day and, since my tires were purchased through this dealership, it was covered under warranty. More
by Martin
Employees Worked With
November 24, 2023
They always offer excellent service and can usually get you in quickly. We've been going their for years. you in quickly. We've been going their for years. More
by tomg
Employees Worked With
November 24, 2023
As always Rudy Luther's Golden Valley Service group did an excellent job on service! an excellent job on service! More
by S55
Employees Worked With
November 24, 2023
The service was done as it was explained at check in and it was done in the time stated up front and done well from what I could see. it was done in the time stated up front and done well from what I could see. More
by bhoshor1
Employees Worked With
November 23, 2023
Purchased 1st new car in 2021, have followed regular routine mileage maintenance. Although have different service technician each time, experience across the board excellent. routine mileage maintenance. Although have different service technician each time, experience across the board excellent. More
by rkmeints
Employees Worked With
