Rudy Luther Toyota

Lon was incredibly helpful and knowledgeable about features and inventory. He made the process easy and understandable. I am delighted with my Toyota and with the service I received from Lon! features and inventory. He made the process easy and understandable. I am delighted with my Toyota and with the service I received from Lon! More

My issue is with the service department, not with the sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the ap sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the appointment, I was told that it would take about 6 minutes to generate the new key fob. When I arrived, I was told that due to worker assignments it would take about 1 hour to get the task assigned, completed and documented. I received no updates while I was waiting. After 1 1/2 hours I went back to the desk to find out what was taking so long. The rep told me that he had no updates, but after my insistence, he searched his inbox and found the key fob in his inbox. He then told me that it would take another 10 to 15 minutes to complete the paperwork, at which point I received the fob only. It was at this point that I was told that I should have received the mechanical key when I purchased the vehicle, and that a new mechanical key would cost an additional $100. I searched the vehicle and my records at home and did not find the mechanical key, so I am purchasing an after-market key. My issues with this service experience are: 1 - It is an inconvenience for me to make a trip to the dealership to pick up the second set of keys. 2- It took way too long to get the key fob prepared. 3 - I should have been told clearly when I bought the vehicle that I was receiving the mechanical key and that I would have to bring it in to have it matched with the second key fob. More

Scott Smith is honest and does his best to make a smooth buying experience. I have bought/leased 5 vehicles through Scott with great experience every time. buying experience. I have bought/leased 5 vehicles through Scott with great experience every time. More

I am enjoying my new RAV4 Limited. There are many upgrades from my previous RAV and Toyota has done a great job with the integrations. The upgraded radio package is definitely addi There are many upgrades from my previous RAV and Toyota has done a great job with the integrations. The upgraded radio package is definitely adding value and heated seats and steering a must for the Minnesota climate. Lon your knowledge of the set up and frequent used features is phenomenal. Jen your relationship with me gave Luther the exact desired features in my replacement vehicle. Tom, you are a Rock Star, thanks for keeping us on course! Luke, thank you for exceeding all my expectations for smooth transaction! More

The easier purchase of a vehicle I have had. All the employees I worked with were professional, courteous and knowledgeable. I have been singing this dealership's praises since my purchase. All the employees I worked with were professional, courteous and knowledgeable. I have been singing this dealership's praises since my purchase. More

I am enjoying my new RAV4 Limited. There are many upgrades from my previous RAV and Toyota has done a great job with the integrations. The upgraded radio package is definitely addin There are many upgrades from my previous RAV and Toyota has done a great job with the integrations. The upgraded radio package is definitely adding value and heated seats and steering a must for the Minnesota climate. Lon your knowledge of the set up and frequent used features is phenomenal. Jen your relationship with me gave Luther the exact desired features in my replacement vehicle. Tom, you are a Rock Star, thanks for keeping us on course! Luke, thank you for exceeding all my expectations for smooth transaction! More

Boris worked long and hard to get us the vehicle we wanted with the features we wanted. Thanks Boris wanted with the features we wanted. Thanks Boris More

Nettie was so easy to work with. She was very friendly and knowledgeable. Her low-key, down-to-earth, no pressure "sales" approach was a welcome relief. After ordering my new car, Ne She was very friendly and knowledgeable. Her low-key, down-to-earth, no pressure "sales" approach was a welcome relief. After ordering my new car, Nettie kept informed every month on the progress and process. It was a pleasure to work with her! More