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Rudolph Mazda - Service Center

El Paso, TX

4.6
94 Reviews
Call Service Center (915) 845-8501

94 Reviews of Rudolph Mazda - Service Center

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October 24, 2023

Estimated time was precise. able to accommodate request for rescheduling. No issues since receiving service. More

by lstearne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 25, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 09, 2023

State inspection was done in a very timely manner, very short wait time. No issues. More

by RBORN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 09, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 09, 2023

Outstanding service experience for several years. Lorena Carillo manages the whole service experience most professionally -- explaining clearly what needs to be done, options, costs, and what to expe More

by rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 09, 2023 -

Rudolph Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Loreno met your expectations. Thank you for choosing Rudolph Mazda, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 05, 2023

This dealership is so professional and has the most helpful sales people. Everything went very smoothly from sales, to finance to picking up my new car. More

by Rendog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Gabe Gonzalez, Marcelo Flores, Melanie Gabaldon, Lam Nguyen, Danielle Alva, Destiny Valdez, Desiree Lara
Report | Print
Oct 06, 2023 -

Rudolph Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 03, 2023

They always take good care of me. Lorena is awesome. Great customer service. I recommend to family and friends. More

by yazminmelendez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 04, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lorena delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 07, 2023

Great customer service. Very knowledgeable about their vehicles and do not bully the buyer into buying a vehicle. Listen to what the buyers need... More

by leoncillo0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Joe Maynez
Report | Print
Sep 08, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 05, 2023

Awesome service. Joe was attentive and let me knew what was going on. Happy with service department as well. Checked all item. More

by ssm315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Sep 05, 2023 -

Rudolph Mazda responded

Thank you for the great review! Carlyle Meeks Service director

August 26, 2023

Poor service and customer service . No attention to customer as expected. Lack of professionalism. First time experiencing bad service after so many times going to Mazda dealership More

by YESSICA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe, Loreno Carillo
Report | Print
Aug 28, 2023 -

Rudolph Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I know we spoke and hopefully how we respond to our mistakes sets us apart from the rest. Carlyle Meeks Service Director Carlylem@rudolphcars.com

August 24, 2023

Detailed service quote and fast , efficient work! Communication with the service center is easy. Highly recommend! More

by Norma5473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Aug 24, 2023 -

Rudolph Mazda responded

Norma, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 24, 2023

Excellent service. Explained what was needed clearly & completed the work quickly and well. Continues great service for the last 6 years. More

by rj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Jun 26, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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