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Rudolph Mazda - Service Center

El Paso, TX

4.6
94 Reviews
Call Service Center (915) 845-8501

94 Reviews of Rudolph Mazda - Service Center

Sort by
November 26, 2023

Great customer service , Joe was very helpful and professional! The work performed in my Mazda was done right the first time. More

by alfredo2669
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Nov 27, 2023 -

Rudolph Mazda responded

Thank you, Alfredo, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 26, 2023

Great until I took the vehicle to Alamogordo to visit my sister. The front driver side tire came completely off with rim. Left me stranded on the road More

by 9larmad28
Recommend Dealer
No
Employees Worked With
Victor Guerrero
Report | Print
Nov 26, 2023 -

9larmad28 responded

What will happen to my vehicle? I don’t have 2 weeks with this vehicle

November 22, 2023

Friendly and professional Lorena consistently provides excellent service at the reception desk, ensuring a positive experience for everyone she assists. More

by zachary.bohannon
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Nov 24, 2023 -

Rudolph Mazda responded

Zachary, Thank you so much for your excellent review! We are so glad that Lorena had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 22, 2023

Professional, friendly, ensures customer understands the work being done and cost. Did service on time More

by dpmcthompson
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Nov 24, 2023 -

Rudolph Mazda responded

It's great to hear that Lorena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 22, 2023

Professional, friendly, ensures customer understands the work being done and cost. Did service on time More

by dpmcthompson
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Nov 24, 2023 -

Rudolph Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lorena met your expectations. Thank you again for choosing Rudolph Mazda, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 09, 2023

I enjoy the help, and services I get from Rudolph Mazda. Lorena is very helpful. I can't wait till ur team complete construction on the Mazda facility. Calling the front desk at Rudolph is not very friendly More

by RAULBURUATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Jorge Deanda
Report | Print
Nov 10, 2023 -

Rudolph Mazda responded

Thank you, Raul, for sharing about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

November 07, 2023

I had a wonderful experience at Rudolph Mazda. Everyone I worked with was so helpful. Purchasing a car can be stressful and the people at Rudolph made it so easy. More

by Rendog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Matthew Neessen, Gabe Gonzalez, Melanie Gabaldon, Nicole Gabaldon, Danielle Alva, Desiree Lara
Report | Print
Nov 08, 2023 -

Rudolph Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 29, 2023

They are thoughtful and very helpful. I can trust in the work that they do. More

by binderknees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Loreno Carillo
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 27, 2023

Always willing to help. .. extremely knowledgeable and on top of their game. Alfonso and the rest of their staff know exactly how to handle your vehicles issues to get it ba More

by Jimboslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Loreno Carillo, Joe Maynez
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jim, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 27, 2023

Front desk customers service from Lorena was terrible. She was rude and unprofessional. I would not want to receive her help again. More

by esteisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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