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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.6
103 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 103 reviews

October 27, 2023

Always willing to help. .. extremely knowledgeable and on top of their game. Alfonso and the rest of their staff know exactly how to handle your vehicles issues to get it ba More

by Jimboslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Loreno Carillo, Joe Maynez
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jim, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 27, 2023

The service provided at Rudolph Mazda was exceptional. Car was given to me with a full tank and with all the features as promised. More

by Jose Ayala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Juan Navarro
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Jose, and we thank you for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
October 27, 2023

Front desk customers service from Lorena was terrible. She was rude and unprofessional. I would not want to receive her help again. More

by esteisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Oct 29, 2023 -

Rudolph Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 24, 2023

Estimated time was precise. able to accommodate request for rescheduling. No issues since receiving service. More

by lstearne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 24, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 09, 2023

State inspection was done in a very timely manner, very short wait time. No issues. More

by RBORN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 09, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 08, 2023

Outstanding service experience for several years. Lorena Carillo manages the whole service experience most professionally -- explaining clearly what needs to be done, options, costs, and what to expe More

by rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 09, 2023 -

Rudolph Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Loreno met your expectations. Thank you for choosing Rudolph Mazda, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 05, 2023

This dealership is so professional and has the most helpful sales people. Everything went very smoothly from sales, to finance to picking up my new car. More

by Rendog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Gabe Gonzalez, Marcelo Flores, Melanie Gabaldon, Lam Nguyen, Danielle Alva, Destiny Valdez, Desiree Lara
Report | Print
Oct 06, 2023 -

Rudolph Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
October 03, 2023

They always take good care of me. Lorena is awesome. Great customer service. I recommend to family and friends. More

by yazminmelendez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Oct 04, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lorena delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
September 18, 2023

Great personalized service and understanding of customer requirements. Very efficient and knowledgeable about the cars and prompt financials in order to make a decision. More

by m.ganem
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Jose Anaya
Report | Print
Sep 19, 2023 -

Rudolph Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
September 07, 2023

Great customer service. Very knowledgeable about their vehicles and do not bully the buyer into buying a vehicle. Listen to what the buyers need... More

by leoncillo0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Aguilar, Joe Maynez
Report | Print
Sep 08, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

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