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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.6
103 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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By Type

Showing 103 reviews

December 20, 2023

Did not receive the report for the overall inspection and no sticker reminder for oil change More

by Ghabifarran19
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 23, 2023 -

Rudolph Mazda responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 20, 2023

Good but forgot to put the sticker on my windshield about when my next oil change is due. More

by cmguerra1208
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 20, 2023 -

Rudolph Mazda responded

Thanks for sharing your thoughts about your experience with Rudolph Mazda. We do apologize for not putting your sticker on and would be happy to do it if you come by. We hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 13, 2023

I enjoy the clean atmosphere and free coffee. I miss the sweet bread. Very nice More

by Mr.Gil
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 13, 2023 -

Rudolph Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Mazda, we look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 11, 2023

Joe and Rudy the shuttle driver was what made the experience a five. Joe and Rudy the shuttle driver was what made the experience a five. Didn't meet the mechanic but issue was corrected. More

by JEDITLEV04
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 11, 2023 -

Rudolph Mazda responded

Thanks for sharing about your experience with Rudolph Mazda. Joe and our team, Rudy, appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 11, 2023

Great service with Great people everything went smoothly with out a hitch and I will continue to use them for all my service needs. More

by TOMMYE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gentry, Gabe Gonzalez, Victor Rocha, Marcelo Flores, Carlyle Meeks, Claudia Aguilar, Desiree Lara, Loreno Carillo, Joe Maynez, Jorge Deanda
Report | Print
Dec 11, 2023 -

Rudolph Mazda responded

Tommy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 06, 2023

Bought my Mazdas there, get my maintenance done there all the time, good place. I like the place. More

by jcriley0
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Dec 06, 2023 -

Rudolph Mazda responded

Thanks for sharing about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 05, 2023

Waited a while. Nice clean waiting area. Great availability of drinks Comfortable seating. Great availability of tvs to watch More

by ssolis418
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 06, 2023 -

Rudolph Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 02, 2023

My experience is always good when I need to go to Mazda. The people at Mazda are always friendly professional and efficient. More

by michellespeedm
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 04, 2023 -

Rudolph Mazda responded

Michelle, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and Joe and our team look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
December 01, 2023

Always friendly and helpful . Estimates are given before the service and that helps with budgeting More

by ANNEuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Dec 01, 2023 -

Rudolph Mazda responded

Thanks for sharing about your experience with Rudolph Mazda. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
November 30, 2023

Average at best, shuttle service is great and driver was very professional but wait times are long for just an oil change More

by anabetald
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Dec 04, 2023 -

Rudolph Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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