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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.7
119 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 119 reviews

August 20, 2023

Great people at Mazda Rudolph everything was hassle free and they address all the questions More

by MANUEL.COSS360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Victor Guerrero
Report | Print
Aug 21, 2023 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

June 24, 2023

Excellent service. Explained what was needed clearly & completed the work quickly and well. Continues great service for the last 6 years. More

by rj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
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Jun 26, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 23, 2023

Very bad work. ....my car is liki oil....very unprofessional ....they didn't wash my car after service.....all 👎 More

by hector.palacios
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I don't remember the name
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Jun 26, 2023 -

Rudolph Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Jun 26, 2023 -

hector.palacios responded

Customer services followed up the problem same week and fixed.... Thanks

June 22, 2023

Everything went smoothly and good, we received all the help we need it and in time. More

by enlosa
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Jose Anaya
Report | Print
Jun 24, 2023 -

Rudolph Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

June 21, 2023

Excellent service by the service department at Rudolph Mazda. Will return when next service is scheduled. More

by jwilson05617
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 21, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 19, 2023

Had Texas State inspection and oil change done. This was performed well and in a timely manner. The tech was courteous and polite, and informative. More

by jcriley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Jun 19, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 15, 2023

Service was a ok. i wanted them to check a sound i had but they didnt. so i am going back next week. overall good job More

by editosae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
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Jun 16, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and look forward to serving you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 15, 2023

Still waiting for warranty work that was already approved and pictures taken by former Mazda service manager Rachel and still not done, even requesting more pictures, keep in mind I have been dealing with th More

by fvillaroyval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jun 19, 2023 -

Rudolph Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 12, 2023

Lorena is always very attentive. Love the fast service. Cannot complain about anything other than having to go to vw More

by lilianaprieto333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jun 13, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, Liliana, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 07, 2023

Service center was very helpful and efficient when receiving oil change on my 2023 CX-50 More

by Robin.leos13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Anaya
Report | Print
Jun 08, 2023 -

Rudolph Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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