Rudolph Honda

Aug 27 2012, I stopped by Rudolph Honda to explain a problem I had with my 2008 Honda Element. A piece of the body molding under the driver door had come loose and fallen off during a drive to Dallas. I problem I had with my 2008 Honda Element. A piece of the body molding under the driver door had come loose and fallen off during a drive to Dallas. I showed the area with the missing body molding to the service department employees. There is no evidence of damage to the car anywhere to include where the body molding goes. The body molding was priced at $217. I asked to speak with the service manager to see if the dealership would cover the cost of the molding since it fell off at no fault of my own. It was explained to me that the service manager was unavailable and he would call me after his return from lunch to discuss my options. That call never came. I called back later that afternoon and asked again to speak with the service manager. Instead, he had some other employee come to the phone to explain that they would not cover the part because it was cosmetic in nature, but they would cover the cost of the labor to install the part if I purchased it from them. This part would take approximately 1 minute to install. I find this an insult and a slap in the face. I asked why I could not speak to the service manager and was told that he (the service manager) wanted this other employee to give me the information. I have purchased two Hondas from Rudolph and have always had a positive experience until now. I have owned 6 Hondas dating as far back as 1991. The fact that my loyalty to the brand and this dealership was repaid with such a lack of courtesy is alarming. I am shocked that the service manager wouldn't take the time to speak with me personally, and that my loyalty to Honda and the Rudolph dealership wasn't worth $217 especially considering the missing part was a problem with the vehicle design, not something I did. I will be contacting corporate Honda to explain this situation. I feel they should be aware how the particular manager conducts business. More

This is my third purchase with Rudolph Honda! I would like to thank the gentlemen who helped me purchase my new 2012 CRV recently. They are amazingly courteous, professional, and truly understand what t like to thank the gentlemen who helped me purchase my new 2012 CRV recently. They are amazingly courteous, professional, and truly understand what the customer needs. I will forever be a Rudolph Honda customer! Thank you, thank you, thank you! More

I recently bought a Civic and traded in my 2005 Chevy I recently bought a Civic and traded in my 2005 Chevy Silverado and ten business days later it still isn't paid off. This is totally unacceptable! I recently bought a Civic and traded in my 2005 Chevy Silverado and ten business days later it still isn't paid off. This is totally unacceptable! More

Our experience at Rudolph Honda was going very well until the Finance person named Scott came to talk to us. Our sales man, Salvador Cardenas was very helpful and friendly. He answered all our questions and the Finance person named Scott came to talk to us. Our sales man, Salvador Cardenas was very helpful and friendly. He answered all our questions and concerns. We told Sal that we wanted to buy but we were not going to buy that day. We wanted to see what was offered to us and go home talk about it and look at our budget. We are a young family and a $30,000 dollar debt is a lot to think about. While looking at our numbers a person from the finance department named Scott came to us and basically told that that if we were not willing to buy today he wasn’t going to help us. We felt so belittled and pressured that we just got up and left. There was a 95 percent chance that we would buy a new vehicle but we just wanted to talk about it on our own terms. I don’t know if we will be returning to Rudolph Honda any time soon. Thank you to Salvador for your great customer service. More

I HAD A WONDERFUL EXPERIENCE AT RUDOLPH HONDA! I love my Honda and I felt great about the pricing, quality and condition of the car. I was car hunting and this was actually the first dealership that I went Honda and I felt great about the pricing, quality and condition of the car. I was car hunting and this was actually the first dealership that I went to look for a car and the last because I walked out with car (: Eddie Hernandez helped me look for the car I was looking for that met my needs. He is fair and honest and he also took time out of his schedule to help me out and those qualities are rare in the automotive selling world. I couldn't have been more satisfied! I have no regrets about purchasing my new car and I have payments I can afford. When this car is ready to go, I will be out again to purchase one from Eddie Hernandez at Rudolph Honda. I’ll be sure to send my friends his way! I also want to thank Mike Bustamante and Len Crawford for helping me finance my car and working out numbers for me and for purchasing my trade in. They were very helpful and I had a great experience working with them. Thank you all and keep up the great work!! ** The reason that brought me to this dealership was your internet web page. I looked at the pictures, pricing, and miles of the cars and they looked great. So I would strongly suggest to keep up with your internet sales webpage which is what most people look at before going to a dealership. Thank you all!! (: More

I felt that the service was very good. I was able to test drive all of the cars that I was interested in. I arranged my deal through USAA, and it was accepted at the dealership making the purchase very test drive all of the cars that I was interested in. I arranged my deal through USAA, and it was accepted at the dealership making the purchase very easy. My sales person, Alvaro, was very accommodating and pleasant to work with. I would highly recommend him to someone else interested in buying a Honda. More

This is the third Honda I have bought from Rudolph Honda and I have always been pleased with the dealership and with Edgar Flores in the Sales Dept. He is very helpful and knows his cars. I have also refe and I have always been pleased with the dealership and with Edgar Flores in the Sales Dept. He is very helpful and knows his cars. I have also referred a family member that also bought a car at the time I was picking up my own car. More

I started my new Honda research via rudolphhonda.com and was contacted by Mike. I live in Las Cruces, NM and I had my 2004 Honda Element serviced there. My service advisor Rick was GREAT and so was Mike B was contacted by Mike. I live in Las Cruces, NM and I had my 2004 Honda Element serviced there. My service advisor Rick was GREAT and so was Mike Bustamante that worked with me trading in my Element and BMW 325ci on my new 2011 Honda Ridgeline RTL with navigation. Mike help me through my concerns and was very professional explaining the features of the Ridgeline. Help me setup my cell phone with the Bluetooth system and explained in detail the navigation system. The overall picture concerning my price with trades, Great 0.9% Honda interest rate for 60 months, extended warranty, and Honda Rebate was outstanding. This is why I took to extra time in driving from Las Cruces, NM to El Paso, TX to do my business with Rudolphhonda. From Sales to Service to the Parts Department their # 1 in my book. I truly appreciate everything. I am a 22 year Veteran Retired United States Navy Senior Chief that can give a Big Bravo Zulu which means, " A Job Well Done "! Sincerely, Everett O. Bailey, USN, E-8, Retired More

Was the first time I have shopped for a vehicle and everything was very organized , friendly staff and knowledgable. Would recommend this dealership to anyone interested in the purchase of a car. everything was very organized , friendly staff and knowledgable. Would recommend this dealership to anyone interested in the purchase of a car. More