Rudolph Honda

They need the business so bad that they lie to customers I dropped off my Honda Accord for a RECALL on the passenger side. After the recall was addressed, the one that picked up the car was my wife. They adv I dropped off my Honda Accord for a RECALL on the passenger side. After the recall was addressed, the one that picked up the car was my wife. They advised her that in order for her to take the car, she needed to sign a document relieving Rudolph Honda from any liability. Rudolph Honda Service Rep Rick told my wife that the car needed front and back brakes so bad, he needed her to sign that paper that states Honda in not responsible for any accidents. When my wife arrived at home. I was getting off my car and I heard her back brakes and was concerned with the noise. When we took the car to Honda, it didn't have a noise. My wife told me what Rick had said to her about the brakes needing replacement brakes. I bought the front and back brakes and I swapped them out myself. The brakes were still in good condition and could have waited another 6 months. I also found where the noise was coming from. I found a large rock that could not have been picked up while on the road. I had to pull apart the debris or dust cover that goes around the drum. The rock was removed and when I showed the rock to my wife, we were both disgusted. I strongly believe that the rock was planted inside the debris or dust cover in order for my wife to say " Go ahead and change the brakes". I am so disappointed in Rudolph Honda. They don't know what financial situation one is in. I am going through Radiation Treatment and battling cancer. I have plenty of Medical bills. Rudolph Honda does not care about their customers. They only cares on finding business anyway possible, even if it means to lie to a customer. Be careful and don't trust Rick!!!!!!!!!!!! More

New Vehicle Purchase Met this gentleman online (Edgar Flores) and it was a great experience, very professional, attention to detail, he will do his best to get you what y Met this gentleman online (Edgar Flores) and it was a great experience, very professional, attention to detail, he will do his best to get you what you are looking for, should visit El Paso Honda by far the best dealer in the area, just bought to brand new Hondas, good luck More

Mr. Perez and Rudolph took care of me I thoroughly appreciated our sales consultant, Armando Perez, who took the initiative to follow up with me without being pushy and helped us decide on I thoroughly appreciated our sales consultant, Armando Perez, who took the initiative to follow up with me without being pushy and helped us decide on Leasing a 2015 Honda Civic LX. Being active duty Army, I don't have time to mess around and Mr. Perez offered several options to help me (and my wife) make an informed and educated decision. Rudolph's financing department made it easy to fill out the paperwork and even saved us money with Honda's Military Discount. Sincerely pleased, CH Bill Fry More

great experience at Rudolph Honda I went to Rudolph after finding the vehicle I wanted by reviewing their web site. The salesman, Edgar, did an amazing job of finalizing the deal and g I went to Rudolph after finding the vehicle I wanted by reviewing their web site. The salesman, Edgar, did an amazing job of finalizing the deal and getting the paperwork processed. I was in and out in less than 2 hours, which included the test drive. simply amazing- More

not friendly The agents do not have any idea of the final price, they waste your time. I went in thrice hoping to get a deal but finally I realised that I was wast The agents do not have any idea of the final price, they waste your time. I went in thrice hoping to get a deal but finally I realised that I was wasting my time More

Quick easy purchase. Good iventory. Professional staff and management. This is our 3rd purchase in 3 years and each purchase has gone very well. Our purchases from this Good iventory. Professional staff and management. This is our 3rd purchase in 3 years and each purchase has gone very well. Our purchases from this dealer have been the best that we have ever had and I'm old enough to have made a lot purchases in many states throughout my lifetime. I would highly recommend that you visit this dealer if you interested in a purchase. More

A Most Pleasant Experience! Knowing I had to purchase a new car sometime this year, being a woman I was dreading having to go through all the hassle. Armando Perez certainly cha Knowing I had to purchase a new car sometime this year, being a woman I was dreading having to go through all the hassle. Armando Perez certainly changed all that. I saw how he handled the purchase of my daughter's car so now I felt very comfortable dealing with him. I was never pressured.....just given the information I needed to make my decision. He strongly suggested that I checked the internet and to shop around. I did that and ended up purchasing a 2015 Honda CR-V from Rudolph's. Thank goodness for Armando! I feel like I have acquired a new friend and I would never think of buying a car from anyone else. More

Looking for new car for my family Upon arrival, a gentleman name Lam approached and introduced himself. At first, I thought he would be like most car salesman where they don't let you Upon arrival, a gentleman name Lam approached and introduced himself. At first, I thought he would be like most car salesman where they don't let you breathe or even think straight. But Lam surprised me. He opened the door for me and even got me and my kids drinks and popcorn. He made me feel comfortable and is good with kids. This allowed me to concentrate on looking at the floor models. Lam was very knowledgeable about all the cars I was looking at. He did not pressure me to buy like others at other car dealership. And for that , I will be sending anyone who asks about a great car buying experience his way. Thank you Lam ! More

dissatisfied Defective cars , my mother git a car from them two years back and now just a week ago I got mine. Same thing went wrong with both car s just a week af Defective cars , my mother git a car from them two years back and now just a week ago I got mine. Same thing went wrong with both car s just a week after. Trying to get it fix giving me the run around because I work at the time they want me to take it to them. They even told they couldn't help me today. More

WOW!! Very poor attitudes slander you and defame you!! So back in early June I went to lot with my family and looked at a used accord and test drove window sticker price was $16999 I liked the car so was i So back in early June I went to lot with my family and looked at a used accord and test drove window sticker price was $16999 I liked the car so was invited in to negotiate. Well after back and forth price stayed $16999 told me they don't negotiate prices and take it or leave it. Walked out! went off to another dealership unfortunately owned by Rudolph and looked at another accord and was told about the one for $16999 and i told the sales rep I already tried and was sent packing. sales person said "i can get you a deal that's weird they did that.." So I went again across town to Rudolph Honda and saw car again and my deal was brought down to $16750, I was are you for real then i get the whole this car is "certified" pitch along with 7 year 100000 mile warranty from Honda. So i bent and said ok. I already had my financing already through my bank and told them give me or fax a purchase order to my bank. Well as I'am in my bank the next business day im waiting and waiting for P.O. to be faxed nothing so I call MIke bustamante twice and never got it in he then tells me "thats what happens when i finance on my own with my bank" well as I'am getting other papers ready and still waiting on P.O. to be faxed I find out car is not certified pre-owned as i was told, so i call mike bustamante again he is a "sales manager" and he gives me the biggest attitude saying he never said it was certified, I told him I never dealt with him his sales rep and finance guy told me and my wife it was! he told me to bad he is not moving on the price he took that car in as a trade for $16500 and he is not selling under that price. Well as i walk back into the loan officers office in my bank her phone rings and I can here her saying "uhuh ok" ill see whats going on.' Well this "Sales manager" mike b calls and tells her whats going on with me cause i have been unheard of and I don't answer calls or reply to them and they have been looking for me to see whats going on with this car deal... wow what a conniving liar that snake of a manager is! and how embarrassing it was her telling me that!! Well i was irate and canceled deal well week later same car same vin is on sale for $15999 i would of purchased it at $16000-$16400 if he would of gone down for them lying to me it was "certified" only if he would of been a real sales manager!! well that's not even the end a week later i get a call from a poor sales rep (from first time on lot) not knowing what happened telling me if I am still interested in car its now $14949 i was like sorry never dealing and will never buy from a Rudolph dealership!! Well out of curiosity I go on the Rudolph Honda website and sure enough same car is on sale for $14949... what a laugh I got of of that!!! Well i already told my company who buys fleet trucks from Rudolph Chevrolet to stay away and get bids elsewhere, my boss agreed.. and I am letting everyone know to stay away especially from this dealership!! More