Royal Pre-Owned Super Center

I recently purchased a car from Mini. My sales consultants were Tim Rice and Simone. I just cannot say enough about how pleased I am with the Royal cat buying experience. I will be buying my next consultants were Tim Rice and Simone. I just cannot say enough about how pleased I am with the Royal cat buying experience. I will be buying my next car from Royal and enthusiastically encourage anyone shopping for a car to do the same! More

They made the process so easy. I love that they are a no commission sales center, which meant to me that I wasn’t being pushed into making a decision. I love my mini commission sales center, which meant to me that I wasn’t being pushed into making a decision. I love my mini More

So happy with my Mini. I have purchased many cars over the years, this experience was the most pleasant. This was our first time buying from a Royal dealership and their bus I have purchased many cars over the years, this experience was the most pleasant. This was our first time buying from a Royal dealership and their business model is so great. No haggling, treat the customer with respect, don’t waste time with badgering. We only dealt with one person no back and forth. Our salesperson Matt was knowledgeable about the cars, the financing, and the additional services available. I never felt pressured, and the vibe was calm at the entire dealership. Would want to work with Matt again. More

Matt Ruiz was great, contacted him one day and had my vehicle the next. No high pressure, and he only showed me what I was interested in. vehicle the next. No high pressure, and he only showed me what I was interested in. More

THANK YOU Simone!!!!! You found me the perfect SUV for my family in my price range. I loved how you found the perfect SUV while we test drove another SUV. Simone was the nicest and best salesperson to dea my family in my price range. I loved how you found the perfect SUV while we test drove another SUV. Simone was the nicest and best salesperson to deal with. She even stayed after hours to make the deal happen. Definitely would recommend Simone to anyone else. GREAT JOB!! More

Friendly and professional Had a very nice experience purchasing my MINI Countryman. Matt was very professional and made the experience easy and enjoyable. There is no hard se Had a very nice experience purchasing my MINI Countryman. Matt was very professional and made the experience easy and enjoyable. There is no hard sell and everyone I met was kind and helpful. More

Absolutely amazing! Matt Ruiz was so nice and professional. There was no pressure. I got exactly what I wanted. Very pleased with everything. I love my new car!! Matt Ruiz was so nice and professional. There was no pressure. I got exactly what I wanted. Very pleased with everything. I love my new car!! More

What great service I received from Matt Ruiz and the whole team at Royal mini of Tucson. Thank you for the awesome car and service! whole team at Royal mini of Tucson. Thank you for the awesome car and service! More

Thank you Ashton Ashton James handled the paperwork involved in our recent purchase of a pre owned Mini clubman. He worked efficiently and well. we were out of th Ashton James handled the paperwork involved in our recent purchase of a pre owned Mini clubman. He worked efficiently and well. we were out of the dealership and on our way thanks to Ashton's handling of all the paperwork that needed attention. More

Don't Buy From Out Of Town I was so disappointed with my experience with the Royal car dealership. I saw a car that I wanted and the deal happened very quickly. My sales p I was so disappointed with my experience with the Royal car dealership. I saw a car that I wanted and the deal happened very quickly. My sales person even drove it from Tucson to Phoenix to me that same day. I was assured that i had a 3 day money back guarantee. 2 week fix what we needed if needed 2000 mile warrantee from this family owned company. Well my sales gal Simone Sesler was supposed to arrive at 5pm and didn’t arrive until 5:45. I had to extend my nanny so I could test drive with her and sigh all the paperwork. By that time it was already dusk. The person picking her up was waiting about 15min away so I offered to drive her to them since i had my new car. The next day, when I was able to take a closer look at he car, in the daylight, I noticed: 1. Scratched on the hood 2. Dirt in the rubber where the convertible roof latches. 3. The display for the navigation system had splotches over it making it difficult to see. I brought these items to the dealerships attention ASAP on Jan 6th and even sent very high resolution pictures so they could see it too. 

Simone told me I would have to talk to Eddie and cc’ed him on the email. Eddie left me a message when I was at work on Jan 8th and I followed up again. 

Jan 9th Simone emailed me and CC’ed Eddie asking me to call him despite my request for him to email me. and waited two days for a reply from Eddie, the manager on Jan 8th. He told me that I needed to drive the car down to Tucson for then to see. 

On Jan 9th I received this message from Eddie:
Hello Danielle,   I was talking with Simone and she was saying something about a re detail , some scratches that need to be buffed and a smudge on the screen.   I’ll be glad to buff the scratches and re clean the car the next time you are down here in Tucson. Unfortunately I do not have any facilities as part of our company in Phoenix. The smudge on the screen I’m not sure if it will wipe off but again would need to see it. 
I replied two hours later with, 
“Eddie,  That isn't helpful. I don't go to Tucson, ever. I also can't take a day off work and sit down there waiting for the car. I was also assured that if I purchased from far away that you would do what needed to be done from afar to help out.  DId you see the pictures I sent? I would be happy to send more if you would like. I mean I basically bought a car sight unseen from you and even signed off on the odometer readings being miles that weren't even driven by me.  I would like you, in good faith, to take care of these minor items. Had I purchased the car down there, I would have requested the same thing.  This isn't leaving me with a good feeling for your family-owned company. “

and received no response. 

Again. 

So on the 11th I emailed Eddie again: 

“Eddie, I’m highly dissatisfied at how this matter is being handled.  I wanted to let you know first I’ll be going to the owner of your company and posting my impression with choosing to buy a car from your company.  At this point, the delay in response and lack of ability to rectify this situation leaves me regretting doing a deal with you.  “

Never ever got a response. 
 This contradicted what I was assured when questioning buying a car from far away. Simone told me that the mini dealership closest to me would help but that I would have to contact Royal first. I was so appalled at the lack of concern, response, and action.... I would have expected this from a big box dealership but not a locally family owned. Please don’t purchase a car from this dealership sight unseen or far away. They do not back up their word. More