Royal Pre-Owned Super Center

We had a great experience with Matt at Mini of Tucson! He did an exceptional job making us feel comfortable throughout the entire process. I was hesitant to buy a car during the pandemic, but Matt was super did an exceptional job making us feel comfortable throughout the entire process. I was hesitant to buy a car during the pandemic, but Matt was super accommodating and even brought the car to our home to test drive it- and we traded in our car so that was another huge plus! He made this process easy and who says that about buying a car let alone trading one in? Please - if you're concerned with finding the right car for you during this time, reach out to Matt. He and the rest of the team will take the best care of you! Thank you, Matt for making this super simple and we'll be back! Wish I could give you guys more stars! And thank you to Brianna as well for your help when we brought the car in for it's protective coating. We appreciated you guys also wiping everything down for our safety. You're the best! :) More

Buying our Ford Escape was a very easy and pleasurable process. Matt and Eddie made it a pleasure to do business at Mini of Tucson! process. Matt and Eddie made it a pleasure to do business at Mini of Tucson! More

Went to a bunch of places to find The Prefect car for Went to a bunch of places to find The Prefect car for my daughter all to no avail. Until i visited Royal Kia/Mini of Tucson. Simone Sesler was Went to a bunch of places to find The Prefect car for my daughter all to no avail. Until i visited Royal Kia/Mini of Tucson. Simone Sesler was So awesome with helping me feel comfortable spending this money on this Newer Car. It felt like I’ve known her for longer than just the hour it took to drive out of there in a new 2019 VW Jetta. My daughter is so happy she loves her new baby. Thank you Simone Sesler, your making it easy for me get that Daddy of the year award...😉 More

WOW - They drove the car out to me to see, about 40 miles one way. They drove the paperwork and the truck back to me when it was time to sign. Then they brought me my copies the next day, along with flowers one way. They drove the paperwork and the truck back to me when it was time to sign. Then they brought me my copies the next day, along with flowers for my wife. I never stepped foot in the dealership. The salesman Matt Ruiz was not what you would perceive a salesman to be. He was completely and totally awesome. Great in every aspect! More

Simone made thing easy in a difficult situation. She’s so friendly and got me into the exact car I was looking for at my set budget. friendly and got me into the exact car I was looking for at my set budget. More

We will continue to come back to royal mini! We always find cars that we love and dream of and not only that they make the process easy! Of course, Matt Ruiz was amazing, very patient with us and answered find cars that we love and dream of and not only that they make the process easy! Of course, Matt Ruiz was amazing, very patient with us and answered all our questions and helping us understand everything we need to know about the car, the process. You guys are awesome! Thank you! More

Couldn't Be Happier! Eddie went above and beyond to locate the perfect car for me! He scoured dealerships across the country and finally found exactly what I wanted from f Eddie went above and beyond to locate the perfect car for me! He scoured dealerships across the country and finally found exactly what I wanted from fresh inbound inventory. It took a few weeks beyond when my other lease ended. Instead of making me go without a car or paying a per diem with BMW, he loaned me another Mini to use while we hunted at no cost! Matt took care of all the paperwork and the two of them make a fabulous team. Fantastic customer service and always with a smile. This is my second lease from Mini of Tucson and everyone I've ever dealt with has been a pleasure to work with. Me and my Mini have always felt pampered. A heartfelt thanks to all of you :) More

Great Experience - Great Car Matt, Eddie and the staff at Mini Tucson were wonderful. They were patient, attentive and made the process very simple. They offered the vehicle at Matt, Eddie and the staff at Mini Tucson were wonderful. They were patient, attentive and made the process very simple. They offered the vehicle at market value as well as honored various discounts from Costco and Mini USA. We would recommend working with them again. More

GO TO ANY OTHER ROYAL LOCATION I'll start off by saying this. Royal as a company is great. DO NOT GET ME WRONG. I've purchased from their Kia location and had a GREAT experience. M I'll start off by saying this. Royal as a company is great. DO NOT GET ME WRONG. I've purchased from their Kia location and had a GREAT experience. Mini of Tucson on the other hand.....RUN AND DON'T LOOK BACK! First and foremost, I had initially wanted to purchase from their Kia location. Unfortunately, the vehicle I was interested in purchasing was at the Mini of Tucson Location, therefore I had to buy it there. Per the usual with dealerships, everything went smoothly until the paperwork was signed. I left the lot with my new car and a 2 month "Platinum Warranty". I was excited and didn't mind the mediocre buying process. Fast Forward 2 months and 2 weeks later.....My check engine light comes on. Now, I know that the warranty clearly states 2 months and, yes, I was beyond that by 2 weeks..I GET THAT. Now where the problem lies is within the way the General Manager Eddie Madigan conducts not only business, but himself. Maybe that's why his last name is what it is, because his customers seem to always be "MAD-AGAIN". I called and spoke with Eddie who explained I had no coverage given the time frame. Once again, I GET IT. Just wait.... He told me to call when I could schedule a time. 2 days go by and I write to Eddie and ask him if I could bring in the car in that Friday. No response. I let another 2 days pass, write him again.....No response. Then I tried calling the service department on THREE different occasions....and kind of like this review..the rings just kept going and going and going until the line just cut off. I eventually took my car to a local repair shop (Integrity Auto, they deserve 5 stars!!) and paid them $140 for a diagnosis and repair estimate. The repair estimate came out to be $382.24 out the door, tax and all. I finally got a hold of Eddie after reaching out to the Kia location and asking that manager to get a hold of him. Eddie tells me to bring in the vehicle after I had already emailed the repair estimate (therefore the car has BEEN DIAGNOSED). While at work, I get a call from Eddie who literally told me what I already knew. He legit just diagnosed the car.....and THEN told me it would cost $680 for the repair! 2 months and 2 weeks after owning the car. I got upset and attempted to explain my frustrations, although I'd be surprised if Eddie heard anything I said while he spoke over me during the whole phone call. Finally he got me really upset and when that began to show, he told me to call him back when I could "calm down".....I would be calm if you let me get out a xxxx word sir....what the heck? After work I called him back and asked him if he had intended on helping to make this right somehow rather then have a pissing contest over the phone. His response to me was..."What do you think a fair price to pay is...." I replied "Given the fact that I spent the amount of money that I did just 2 months ago on the car itself, I'd like you to repair the car and charge me the companies COST on the parts and labor. Not asking them to lose money, just not earn any. We went back and forth and after I did some math, priced out the parts and figured the average amount certified mechanics make hourly and calculated $340 for the repair requiring 3 hours of labor. Based off a quick google search, I found the brand new OEM replacement part for $129.99. He came back, and after trying to make it seem like he was rectifying the issue in some way, said and I quote... "Here's what I'll do for you, and you can take it or leave it. I'll do it for $400 plus tax." Shocked at his tone and what he had to say....I told him to have my keys ready and that I'd never do business with him again. Got my car repaired at a well known shop, has great reviews, certified technicians, and they charged me a fraction. Mini of Tucson has lost my business for good. More

Very satisfied customer I have been a customer of MINI of Tucson for over 7 years. When it was time to replace my 2009 Cooper, MINI of Tucson was the first place I looked. No I have been a customer of MINI of Tucson for over 7 years. When it was time to replace my 2009 Cooper, MINI of Tucson was the first place I looked. Not only was it conveniently located but I knew without a doubt that I would receive excellent service and no pressure as you might find with other dealerships. Matt was knowledge, courteous and friendly and made the car buying experience pleasant. I would recommend this dealership and Matt to anyone who is in the market for a MINI. More