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35 Reviews of Royal Oak Ford - Service Center
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October 25, 2022
I've purchased and leased vehicle from Royal Oak Ford for years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled by Jim Dotson. Both Mikle Long and Jim Dotson are outstanding employees and are pleasent to work with. More
by dscott
Employees Worked With
September 06, 2022
Everything was great from start to finish oil change truck check out for extended warranty sale lady in used car very helpful with my warranty what was good for me keep up good work truck check out for extended warranty sale lady in used car very helpful with my warranty what was good for me keep up good work More
by willieradney
Employees Worked With
Finance Dept in used car For got sale lady named
August 01, 2022
I had a heat shield problem on my 2013 Ford Focus. I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics t I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics take a look at it. He promptly put the car on the hoist and fixed it right away. I went back to thank Mark and told him of all the dealerships whether it was GM or Ford, this is a top notch dealership. There was no charge for the repair. The service department was great. I will certainly recommend all my friends who might need a car in the future to talk to Mark Lange for a used car. My thanks again to Royal Oak Ford for fantastic service. Thank you, Bob Baker More
by bobshelley75
Employees Worked With
Other Employees :
Annabelle Lange, Mark Lange, Josue Cortez
July 14, 2022
I left the dealership where I purchased my car 6 years ago or so and discovered Royal Oak Ford. Their service department is run phenomenally well with the best service reps around. They keep to what they ago or so and discovered Royal Oak Ford. Their service department is run phenomenally well with the best service reps around. They keep to what they promise and they only promise what they can accomplish. I would never purchase a vehicle anywhere else or have anyone other than ROF work on my Escape. More
by voodudrew
Employees Worked With
July 01, 2021
Dear Sir(s)Just wanted to say thank you you for Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectatio Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectations were far exceeded and Jim was way more than accommodating. Thank you Jim for making my visit absolutely great 👍 More
by Bbpjb
Employees Worked With
August 17, 2020
I am very pleased with Larry Moore genuine customer service, he went the extra mile to make certain my vehicle would be affordable. Satisfied customer!! service, he went the extra mile to make certain my vehicle would be affordable. Satisfied customer!! More
by Jenae.phillips
Employees Worked With
Larry Moore
August 09, 2020
Terrible experience. I have Ford tire warranty. My car was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that was towed here. Took 3 days of me calling to get the tire fixed. When I did get it back, there was a rod hanging down under the car scrapping on that tire. I felt the staff was so busy they didn’t have time to bother with me. Should of skipped Ford tire plan and gone to Belle Tire, at least I wouldn’t of been without a vehicle for 3 days. More
by Fredlaurab12
June 23, 2020
One day service it took fast thank you everyone was awesome donald Fleming was awesome.Would get my service again even though I live in woodhaven near Gornos awesome donald Fleming was awesome.Would get my service again even though I live in woodhaven near Gornos More
by boconn2
January 18, 2020
Shawn was the best part guy I have ever met I was looking for license plate screws for my transit connect. Tried all of the ones sold by major autoshops and secratary of state and none of them w I was looking for license plate screws for my transit connect. Tried all of the ones sold by major autoshops and secratary of state and none of them worked. When I called different dealers, they all told me it's standard screws. The vehicle is manufactured in spain and uses a different screw, the bottom screws are wider and made for rectangular plates used in Europe. I called Royal Oak Ford and Shawn knew exactly what I was talking about. He went out to his prep guys and grabbed a set of screws and even asked if I need more. Best of all, he did not charge me for them.. More
by mahfuz5008
Employees Worked With
Shawn
February 05, 2019
Terrible Service I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18 I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18. This appointment was made 2 to 3 weeks before the service date (earliest I could get). I drop my car off when they open on 6/26 and walk home. They did not get to my vehicle and actually called cob requesting I leave it overnight. I say ok if the provide a replacement vehicle and they decline. I cannot be without a vehicle overnight so I walk back and p/u my vehicle. I discuss with them my expectation as I had an appointment they would get to my vehicle first thing in the morning. Next morning I am there at opening. I elect to stay and not leave the vehicle hoping this will provide some urgency. It does not. As a retired Ford engineer I am dismayed with this dealership. It is after 10 AM and they still here not brought my vehicle in the garage for service. At this point sometime around 10.30 am I make a call and get the Ford email for the VP of Ford Parts and Service. I send him an email on my experience and the fact I am still waiting for service to this VP. He must have read and responded quickly to my email. Approximately 30 mins later my vehicle is brought in. I am certain he contacted them regarding otherwise I would still have been sitting there. They open at 7 am. The time out noted on my receipt is 11.21 AM. Over 4 hours after I arrived. Synch worked for maybe 5 days after this then the same issues started. I wanted a new module under warranty but they said I did not need and just downloaded latest software. I have not gone back and will not. For people in the Woodward corridor I recommend Suburban Ford in Ferndale. Also am very happy with the Quick Lane at the Lincoln dealer on Maple in Troy. RO Ford was convenient for me but since I had to contact a VP to get my service done I will never deal with them. Also I paid over $100 for the software download that does not work. More
by Retired Ford Engineer
Employees Worked With
Jeffrey Miles
