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1,159 Reviews of Royal Moore Toyota - Service Center
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August 23, 2020
This has been a heartbreaking experience for me. The worst part of the experience is that when I purchased a brand new Toyota Rav-4 Linited, I was told that I was buying from the “best dealership” becau worst part of the experience is that when I purchased a brand new Toyota Rav-4 Linited, I was told that I was buying from the “best dealership” because “we are a family dealership. You’re part of our family.” I guess I didn’t think my new “family” would rip me off. The Odometer just hit 3000 miles two days ago. The vehicle is, literally, falling apart. I have had it to service a few times and I don’t know if they hire people who don’t know what they’re doing? This is not letting me post a picture. At any rate, we are in a pandemic and I have been totally scammed. I would absolutely recommend NOT joining this “family.” They’re liars and they are incompetent. Shame on you, Royal Moore Toyota. I spent my hard earned money to buy my FIRST EVER brand new car and have been told to make multiple appointments with service (which I have) while working in Mental Health at a very difficult time in this world- I say this only because it is not easy to find time to keep going to service with zero care or result. Gross. Why can’t I leave pictures to show this vehicle is falling apart??? I can’t give more than one star for anything- it’s all related. My salesman and service agents know who they are. Yuk. More
by Kristin
Employees Worked With
Rick Murray
August 23, 2020
This dealership is efficient, has great communication with customers, is friendly and thorough in their service. They estimated an hour for my service and were right on it. Very pleased. with customers, is friendly and thorough in their service. They estimated an hour for my service and were right on it. Very pleased. More
by javaprincs
Employees Worked With
Jennifer Esparza
August 21, 2020
Ray is one of the reasons We keep coming to Royal Moore for service even though WIlsonville Toy is less than a mile from home. He was knowledge, fair, honest, and trustworthy. for service even though WIlsonville Toy is less than a mile from home. He was knowledge, fair, honest, and trustworthy. More
by kazmanor
Employees Worked With
Lisa Smith, Ray Valero
August 21, 2020
First time customer. I had a very pleasant experience. Friendly staff, nice facilities, and I appreciated the attention to detail regardng pandemic guidlines. My service advisor, Jennifer Esparza was frie Friendly staff, nice facilities, and I appreciated the attention to detail regardng pandemic guidlines. My service advisor, Jennifer Esparza was friendly and efficient, when I asked a question she did not know she immediatly got some one who did. I will be a returning customer. Thank you Royal Moore! More
by sam5866
Employees Worked With
Jennifer Esparza, Scott Howard
August 19, 2020
Beverages and snacks available. Accommodations for families. Clean and friendly service. Service appointments were available quickly. Great communication from the dealership regarding appointments. families. Clean and friendly service. Service appointments were available quickly. Great communication from the dealership regarding appointments. Thank you! More
by samabo
Employees Worked With
Ray Valero
August 15, 2020
Service Received We had very good service from the service department. Ray Valero was very good when he presented out truck back to us. We had one minor concern and We had very good service from the service department. Ray Valero was very good when he presented out truck back to us. We had one minor concern and he took care of the matter More
by fourhens
Employees Worked With
Ray Valero
August 07, 2020
Took my car in for some issues it was having and the team did a great job answering all my questions and just being helpful overall. A special thank you to Carmen Artega for being very thorough and helpful. did a great job answering all my questions and just being helpful overall. A special thank you to Carmen Artega for being very thorough and helpful. More
by Sofiag24
Employees Worked With
Carmen Artega
August 07, 2020
Service Review Great to work with. Treats me like I am important to them. Never adds extra unneeded costs to the service. Explained what was done and why. Great to work with. Treats me like I am important to them. Never adds extra unneeded costs to the service. Explained what was done and why. More
by Tom Morse
Employees Worked With
Jennifer Esparza
August 07, 2020
Good stuff Great service I was told everything that was done and also something I might look for in the future but not need at present. Very nice interaction wi Great service I was told everything that was done and also something I might look for in the future but not need at present. Very nice interaction with you employees!!! More
by ellettem
Employees Worked With
Logan Weslow Lisa I miss you!!!!!, Lisa Smith
August 02, 2020
Ray Valero is the best person to talk to. He exhibits great professionalism. Very knowledgable, great customer service.. he is an asset to Royal Moore Toyota great professionalism. Very knowledgable, great customer service.. he is an asset to Royal Moore Toyota More
by armcorrs70
Employees Worked With
Ray Valero
