Royal Moore Toyota - Service Center

Second Return to Fix Disabled Systems Richard Musyoka · February 28, 2018 I've owned my Toyota Yaris eleven years. It's been a phenomenal car. It's a Toyota, what else needs to be said? Richard Musyoka · February 28, 2018 I've owned my Toyota Yaris eleven years. It's been a phenomenal car. It's a Toyota, what else needs to be said? However, I've had a series of recent disappointments in the service department at Royal Moore Toyota. Assistant Service Manager Ray Valero and Service Manager Rick Murray worked to resolve their service errors and my complaints. Mr Murray has promised to establish new procedural steps to insure that what happened to me doesn't happen to any future customers. This is what a good business does. Thank you. I highly recommend Ray Valero, Assistant Service Manager. His customer service skills are to be commended, and he knows how to go above and beyond to make sure every Royal Moore customer is treated with respect, dignity, and fairness. I hate to borrow the old sales line from a competitor, but "Quality is Job 1." Expect Royal Moore's service department to do that for you. More

Lisa provides highest quality, professional caring service Lisa always provides the highest quality service, knowledgeable, friendly, caring, professional and personal. She is enjoyable to work with by phone o Lisa always provides the highest quality service, knowledgeable, friendly, caring, professional and personal. She is enjoyable to work with by phone or in person. David More

Amazing Customer Service Incredible service by Lisa Smith. One of the highest levels of customer service I've ever experienced. She even remembered I have a special needs son Incredible service by Lisa Smith. One of the highest levels of customer service I've ever experienced. She even remembered I have a special needs son and aquired a rental that could fit his needs. I never mentioned this to her, Lisa remembered and took care of us. Wow! Thank you. More

Working with Austin Austin was a very informative and positive young man to work with. We are very happy with our purchase, I would recommend him to anyone.... Austin was a very informative and positive young man to work with. We are very happy with our purchase, I would recommend him to anyone.... More

Full service and repairs at 210,771 miles Lisa was great! Called immediately with additional repairs that were needed (no surprise to me.) Followed up with return calls promptly. EXCELLENT cus Lisa was great! Called immediately with additional repairs that were needed (no surprise to me.) Followed up with return calls promptly. EXCELLENT customer service!! I appreciate the thorough inspection and repair by technician - no name on paperwork but KUDOS! Felt like I drove a new truck home again :-) Will never go back to Jiffy Lube again! They filled my radiator with stop leak when I trusted them with a flush, which probably ruined the water pump, too. Dealer service is worth a few extra dollars. Thank you!! More

Lots of room for improvement in management Bought FJ Cruiser 2013, in June 2014. Sales person was Leah and she was great. I give her 5 stars. The Manager on duty (I don't remember his name) was Bought FJ Cruiser 2013, in June 2014. Sales person was Leah and she was great. I give her 5 stars. The Manager on duty (I don't remember his name) was great too. I recently made 2 calls and left voice messages and never heard back. I drove and stopped by on October 2nd to make first oil change appointment. I explained to the manager that day (the other manager, different than the one who was on duty in June) and he didn't seem to care much. Walked me to the Parts/Service Dept. People there were great. They explained to me they had had issues with the telephone system. I appreciated their explanation. Then I walked back thru the dealership and saw the manager spit (hopefully in a bucket)... that was GROSS! I was used to Ron Tonkin dealership for 10 years and loved it there. I live in Hillsboro and wanted to give the local dealership, Royal Moore Toyota, my business. I very much regret it today. Sincerely, Nathalie Mary More

2000 Sienna LE timing belt service Royal Moore Toyota service has been impeccable to date & they have made every attempt to make sure that I walked away a satisfied customer. I heartily Royal Moore Toyota service has been impeccable to date & they have made every attempt to make sure that I walked away a satisfied customer. I heartily recommend Royal Moore Toyota service department. More

Trust and Quality is Job One! I used to think that anybody who took their car to a Dealer for service and repairs was wasting their money and they were probably being overcharge. I used to think that anybody who took their car to a Dealer for service and repairs was wasting their money and they were probably being overcharge. That was until I met the service team at Royal Moore Toyota. I have been very impressed with their commitment to their customers and I would definately recommend them to anyone. I am trurely impressed.. More