Royal Moore Toyota

not pushy , friendly but time consuming I went to Broadway Toyota before contacting royal Moore. Didn't have a good experience with Broadway. I started off by emailing Jason at royal Moore a I went to Broadway Toyota before contacting royal Moore. Didn't have a good experience with Broadway. I started off by emailing Jason at royal Moore and he got back to me asap. What I liked was that he didn't push me to give him my phone number. He didn't contact me every day. He patiently waited till I was ready to call. This is hard to find in a dealership in my opinion. I then worked with Patrick when I got to the dealership. He was good too. None of the sales people were as push as the other dealerships. Only downside was the wait time to sign the paperwork. It took forever ! More

Mr. Rice made the entire process very pleasant. Howard Rice is the friendliest, most professional, helpful and nicest car salesman we have ever dealt with in 53 years of purchasing vehicles in 5 dif Howard Rice is the friendliest, most professional, helpful and nicest car salesman we have ever dealt with in 53 years of purchasing vehicles in 5 different states! When we returned home, we found ourselves talking more about the pleasant experience with Howard then the vehicle sitting out in the garage! We highly recommend if he tries to retire, you triple his salary so he stays as we'll be back, (sorry Howard). Thank You Howard!! Joe & Linda Nelson Tigard, OR More

Purchase of 2013 Prius Felt very comfortable buying here. We have owned Toyotas in the past and the current one we had was a 2004 Avalon with 313,000 miles (yep that is rig Felt very comfortable buying here. We have owned Toyotas in the past and the current one we had was a 2004 Avalon with 313,000 miles (yep that is right). The service at the dealership has always been great and that is what led us to purchase the 2013 Prius. Every Toyota we have owned we have driven well past the 150,000 mile mark so buy used is not an issue. More

Friendly & Good Experience Rick was very pleasant to deal with. Did not pressure us into buying something we were not interested in and took the time to walk around the used lot Rick was very pleasant to deal with. Did not pressure us into buying something we were not interested in and took the time to walk around the used lot while we found the car that suited us. Recommend dealing with Rick and Brent. I will definitely be talking to them again when it comes time to refinance or purchase another vehicle. More

Multiple Disappointments - Would Not Go Back My husband and I purchased our used car this past weekend. While we are pleased with our purchase, our overall experience with Royal Moore was disappo My husband and I purchased our used car this past weekend. While we are pleased with our purchase, our overall experience with Royal Moore was disappointing. The first issue I had was when we were passed off to another sales person, since Jason was "triple booked", even though we had scheduled with him the day before. That was fine, we enjoyed working with Howard, but the vehicle we had scheduled to test drive wasn't ready, as had been promised. We waited around for a bit, then drove over to the "used" lot with Howard. After the test drive, I noticed that the hood wasn't closing properly, so Howard checked with a technician to see what the problem was. We were told it was a simple fix, but that there was no one at the dealership that day (a Saturday) who could fix it. We were going to have to drive back (over an hour drive), pay for a rental car, and leave the car there a different day. Since we were already buying the car at a reduced price, we didn't push to lower the price a whole lot. However, part of our deal was that the car we were buying be detailed (something I was told was a given), and our current car be lightly cleaned. They vacuumed and washed our current car well, but the car we purchased seemed like it had only been vacuumed inside. There was a ton of grime on the dashboard and center console (something I specifically mentioned, and asked be cleaned off), but it was still there when I drove the car home. There was also a stale/sour smell in the car, but I was going to have to drive back a different time if I wanted them to get it out. As I said, we enjoyed working with Howard, but I wish he or someone else had made sure the things we mentioned were better taken care of. It didn't seem to be a very busy day at the dealership, so the way our concerns were brushed off made me feel that they didn't value our business, since we weren't "high dollar" customers. We were told someone would be in contact with us to schedule getting the hood fixed, but have yet to hear from anyone. I'll be able to get the hood fixed, I've gotten the funky smell mostly out, and I cleaned the grime off the dash myself, so all is not lost; we bought a great car, with low miles, at a good price. However, all these things cost extra if we don't want to make multiple hour+ (one way) trips to have Royal Moore do the work. More

5 Star all the way This is my second vehicle I have purchased from Royal Moore and they have been Great. Louis, Michael and Nate were all great and did a great job of l This is my second vehicle I have purchased from Royal Moore and they have been Great. Louis, Michael and Nate were all great and did a great job of listening to what I wanted in vehicle and made the purchasing of my Toyota Tacoma easy and a pleasure. The service department has been servicing my Highlander since 2007 when I purchased it and they just due a fantastic job every time. Great company throughout. Thanks you! More

A Comfortable, Satisfying Experience Michael did a great job. He presented the cars and what each one offered in terms of what was important to me. He listened well and went out of his w Michael did a great job. He presented the cars and what each one offered in terms of what was important to me. He listened well and went out of his way to help me make a decision that was right for me. I did not feel rushed or pressured. He and Nate took the necessary steps to get the model I wanted, in the colors I wanted. And Pam actually made all that final paperwork process a pleasant experience. These guys make a good team. I will recommend Royal Moore to family and friends. More

Great Experience This was my first time purchasing a new vehicle. Mark Smith was so friendly and helpful in answering my questions. He made the whole transaction eas This was my first time purchasing a new vehicle. Mark Smith was so friendly and helpful in answering my questions. He made the whole transaction easy and comfortable. The rest of the Royal Moore staff were also very friendly and gave excellent customer service. I would recommend Royal Moore to my friends and family. Love the car! Teresa More

Will definitely recommend Toyota We bought a car…….And this happens every day every hour in every state no big deal. We all know the routine that goes with buying or having our car f We bought a car…….And this happens every day every hour in every state no big deal. We all know the routine that goes with buying or having our car fixed and to be totally honest nothing really worth “writing home” about….but Howard Rice at Royal Moore Toyota in Hillsboro Oregon, and Lisa in the service department changed all that this is what I would have written home about! Howard was able to listen more than speak, getting an understanding of my needs and not what he wanted to sale me “I want you to be happy” he was able to deliver more than he promise, and always promise a lot! He was willing to invest his time. Howard was honest, thorough, super friendly, and not only did he take the stress out if buying a vehicle, but actually made it an enjoyable experience for both my wife and I. I should mention that the manager was fantastic as well as the finance guy! My experience at Royal Moore Toyota in Hillsboro Oregon was the very best I have encountered when purchasing a car! Howard Rice was never "pushy" as some I have encountered. He and worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Toyota owner still! Our car is perfect for us! Howard was also able to get us the outside as well as interior colors that I wanted. Very, very happy about that! On previous times when having our other Toyota’s serviced Lisa was very helpful and courteous. Again...thank you for a job well done. I am one happy customer!! Thanks! Ron and Pamela Jones Will definitely recommend Toyota More

Sales and Service The sales staff was very good and knowledgeable. Always greet you at the door. Helped us set up our phone and music. Pam Nowling is very friendly The sales staff was very good and knowledgeable. Always greet you at the door. Helped us set up our phone and music. Pam Nowling is very friendly, knowledgeable and efficient. More