Royal Moore Toyota

Our 2nd Toyota Highlander..love it! Who would have thought buying a car could be fun? Austin Parker was just great! He was very informed about the Highlander. We traded in our 11 yea Who would have thought buying a car could be fun? Austin Parker was just great! He was very informed about the Highlander. We traded in our 11 year old Highlander. We never even thought about another vehicle. Austin...thanks for what normally would not have been so pleasant. I would most certainly recommend Austin and Royal Moore Toyota. Bonnie More

Best Experience Working with Jason and the staff at Royal Moore was a great experience in how to buy a car the easy way. Those dealerships that boast a no haggle pri Working with Jason and the staff at Royal Moore was a great experience in how to buy a car the easy way. Those dealerships that boast a no haggle price had nothing on Royal Moore. The deal was pretty much done via email and the follow through and ability to stick to the deal when we actually went to buy the truck was amazing! We appreciate Jason and Royal Moore. Thank you. More

Outstanding! Best experience I've ever had buying a car Amazingly positive experience. Rick Martin is best sales person I've encountered in 40 years of car-buying. Genuine and kind. Never pushy, never fake. Amazingly positive experience. Rick Martin is best sales person I've encountered in 40 years of car-buying. Genuine and kind. Never pushy, never fake. Pam Nowling, business manager, was incredible. Her relaxed, supportive manner made doing the paperwork enjoyable. Chris in the parts department is very friendly and helpful. This dealership has a welcoming, helpful, comfortable environment; I was treated with respect and kindness. Kudos to whomever does the hiring and training! More

Revised my rating I gave RM a low rating after my purchase. two of the things I was not happy with was the cost of the "pulse" $400 to make the brake lights flash. And I gave RM a low rating after my purchase. two of the things I was not happy with was the cost of the "pulse" $400 to make the brake lights flash. And the anti-theft was too much. These are both optional, but already on the car. (not quite sure how that works) Anyway,After RM read my review they responded by explaining that these were optional, and if I wanted I could call and have them removed. So I called, and they scheduled a time for me to bring my truck in to have these changes made. But another person from RM called me back and explained that because I didn't take care of this at the time of the sale that it would not be done and not to bring the the truck in. I tried to explain to him the details of what had been worked out, but was not making much head way. So out of frustration, I said I was bringing the truck in with the paperwork and hung up the phone. He called me right back and started in on my for hanging up on him. Among other things he called me a "punk" , and also said that if I came in there with an attitude then "someone would be in my face". WOW! Hows that for great customer service. Then I got another call from the same person, who at first pretended to be someone else, telling me not to bring the car in and also that for future service I was to take my truck to a different dealership. Sounds like RM has disowned me from the RM family. My contract does allow me out of the anti-theft and they did change their position on that and it will be resolved without bringing the truck in. But as for following through with the offer to remove and credit me back for the pulse, nope, that one they withdrew the offer. I figured they made the offer in hopes of me changing my review. Well, what happened to me did get me to change my review, but not my recommendation not to buy from them. I removed the names of the people from my first review that sold me the car, in fact Jessie was the only good part of my whole experience there. He had nothing to do with this. I don't have the name of the person that called me, and after the first call he never gave his name. More

Great service Friendly and prompt; listened to my needs and got me the price I asked for on a lease vehicle. I got a better vehicle than I was expecting and didn't Friendly and prompt; listened to my needs and got me the price I asked for on a lease vehicle. I got a better vehicle than I was expecting and didn't feel pressured along the way. Leah was great and answered all my questions. More

Friendly, helpful, a little slow but otherwise good We rolled in right before closing time and Austin helped us out right away. We identified the vehicle we wanted and started negotiations. I hate that We rolled in right before closing time and Austin helped us out right away. We identified the vehicle we wanted and started negotiations. I hate that part but we got through it fairly quickly. The part that took forever was the paperwork. It took a total of 2 hours to get it all done, which seemed really slow because we were the only customers left. All the employees we worked with were friendly and helpful. More

2015 Rav4 limited Austin Parker was very humble, helpful and knowldegable. Made our decision easy and simple to enable a purchase. We bought the best car, a toyota agai Austin Parker was very humble, helpful and knowldegable. Made our decision easy and simple to enable a purchase. We bought the best car, a toyota again. Now the 5th Toyota for me. Thank you and appreciate the professional dealership. Vijay Shankar More

Car buying turned out to be a pleasant experience. I was not looking forward to car shopping and was very fortunate to have Michael Heusler assist me in finding the car I needed. Michael was very r I was not looking forward to car shopping and was very fortunate to have Michael Heusler assist me in finding the car I needed. Michael was very responsive to my preferences and needs and I ended up buying a new car that day. When the purchase was settled, Michael patiently went through the car capabilities so I was familiar with all aspects. He set up bluetooth for me and went through all of the apps I had available. I appreciated all of his time and willingness to make sure I was happy with my purchase. I would certainly recommend Michael Heusler to any friends interested in purchasing a car. More

Great! Salesmanship experience I bought a used Honda civic through the sales person Austin Parker, a very nice gentleman with attitude to find the car you want. In other words, simp I bought a used Honda civic through the sales person Austin Parker, a very nice gentleman with attitude to find the car you want. In other words, simply a very FRIENDLY SALESMAN. Lot better than the salesman that I met before in others dealerships. He is the only reason for me buying the car from that dealership. The whole experience from the time we landed into dealership and drove the car home was just amazing! I am in process of going to him for another car for my spouse. More

First dealer purchase This was my first experience with buying a new or used vehicle from a dealership. I was looking to replace my 96 Tacoma with a newer model. Austin wa This was my first experience with buying a new or used vehicle from a dealership. I was looking to replace my 96 Tacoma with a newer model. Austin was very helpful in showing me the options available with the Tacoma, during the test drive, and setting up the bluetooth connectivity with the phone. He was very receptive to what I was looking for in a truck so I would not be disappointed. I felt no pressure and everyone was very helpful throughout the experience and they allowed me the time to evaluate all the information regarding price and terms of the purchase. Pam was very helpful in reviewing the paperwork with me, as well as addressing any questions I had. I would recommend visiting Royal Moore Toyota/Scion as I felt they worked with me throughout the entire process. More