Royal Moore Subaru Nissan - Service Center

Reese Richardson (service area) couldn’t be more helpful. He is friendly, patient, and seems to welcome any questions one might have. His pleasant, comfortable manner makes him a joy to work with. He is friendly, patient, and seems to welcome any questions one might have. His pleasant, comfortable manner makes him a joy to work with. More

SERVICE THERE FOR OVER THREE YEARS. WHEN MY MAINTENANCE CONTRACT ENDED. I DECIDED TO TAKE MY 2016 SUBARU TO MEINEKE THE MAINTENANCE SUPERVISOR THERE SAID MY SUBARU WAS WAY OUT OF ALIME WHEN MY MAINTENANCE CONTRACT ENDED. I DECIDED TO TAKE MY 2016 SUBARU TO MEINEKE THE MAINTENANCE SUPERVISOR THERE SAID MY SUBARU WAS WAY OUT OF ALIMENT. I SAID TO HIM HOW COULD THAT BE I HAVE BEEN TAKEN IT TO ROYAL MMOORE SUBARU FOR OVER THREE YEARS AND I HAVE ALL THE MAINTENANCE DOCUMENTATION AND THE SERVICE CENTER NEVER SAID THERE WAS ANYTHING WRONG. I CALLED JEFF THE SERVICE MANGER AND HE ASK ME TO BRING THE CAR AND PAPER WORK OUT SO HE COULD CHECK IT THAT WAS A WAIST OF TIME HE DID NOT AGREE WITH THE FINDINGS. I SAID OF COURSE YOU DON'T IT'S JUST ANOTHER CUSTOMER THEY RIPED OFF. More

Beware of their service department Apparently they tend to take advantage of less than knowledgeable customers. My 78 year old mother in law took her 2008 Legacy in for it's normal serv Apparently they tend to take advantage of less than knowledgeable customers. My 78 year old mother in law took her 2008 Legacy in for it's normal service at 120,000 miles. She had no complaints with the vehicle, she just knew it had reached the requisite mileage. She ended up with a $2500 service bill for a car that's not even worth $1500. Some service adviser just made his month. More

Lazy and ignorant of issues I bought a car with several safety feature, drive train, and infotainment issues. Was told 2 and half week wait to get the vehicle in, so I had to rai I bought a car with several safety feature, drive train, and infotainment issues. Was told 2 and half week wait to get the vehicle in, so I had to raise that issue with my sales guy. (that's another story). Service manager said bring it in. Service advisor said he knew about some issues but others would need to be addressed. After almost a week, I get a call saying essentially that "Sorry, but this is just how the car is." What, unsafe and most likely unreliable? I bet I could go to another dealer and find out that why yes, this car has several defects. Never again for Royal Moore, you've lost my business after 2 car sales. More

Lack of follow through and taking responsibility I came in for an oil change and scheduled service. Was told that I needed new tired and parts were bald. My car has 20,000 miles and I bought it there I came in for an oil change and scheduled service. Was told that I needed new tired and parts were bald. My car has 20,000 miles and I bought it there less than 2 years ago. During my last service, the tires were rated 10’s and 9’s. The Asst manager said he would get back to me with a cost for tires. Never did. I called and let him know that I bought new tires as we were heading on a long road trip to Canada within the week. i let him know that he overcharged me and that the tires were never rotated in any of the services. He apologized and said he would send me a check. The head manager called and I voiced my concerns and he said he would get back to me in a few days after reviewing my file. No check. No phone call. Therefore, I will NOT buy my next Subaru which I will do within 6-9 months from Royal Moore. Service is everything after the sale. The sales person, Brandon, was great to deal with. If there is no support after the sale, it is not the place to buy a car. More