Royal Moore Subaru Nissan - Service Center

Express Service Advisor Justin was very helpful in getting me worked in for service on my 2006 Forester. When an inspection revealed additional service work required, a new loan car was provided at no getting me worked in for service on my 2006 Forester. When an inspection revealed additional service work required, a new loan car was provided at no charge. More

The Service team at Royal Moore takes a genuine interest in customers. The facility is extremely clean and inviting. My vehicle was finished early and I received outstanding communication throughout the pr in customers. The facility is extremely clean and inviting. My vehicle was finished early and I received outstanding communication throughout the process. More

I am giving Royal Moore an "overall experience" score of three stars because of my past experiences with the service department. Although I had an excellent experience this time, I cannot in good faith give three stars because of my past experiences with the service department. Although I had an excellent experience this time, I cannot in good faith give Royal Moore an overall score higher than that. Here's my story: I used to own an '08 Outback and took it there regularly for the first few years I was here in Oregon. Between getting gaslit by the bad-attitude service advisors and the crappy mechanics constantly coming back with some issue that had been previously repaired (when I would say this, they would go back and be like, "OH SORRY, our mistake, it's actually this other *insert $500+ repair*"), I had vowed two or three years ago never to go back to Royal Moore no matter what. Why would I? I was treated like a second-class citizen and never had a good experience there, save for the one or two times I had Reese Richardson as a service advisor (**this is important for the next part**). Well, after my Outback went ca-put, I purchased a 2019 Crosstrek (at Gresham Toyota btw, because every Subaru dealership in this area is charging waaaay over market value for these cars- lookout, y'all!) and whoever owned it before me never took care of the Ignition Coil recall; so, much to my dismay, I had to return to a Subaru dealership once again, and Royal Moore's convenient location had me giving it another shot. This time I was able to choose Reese as a service advisor in their online appointment system, so I did and I'm glad I was able to do so this time. He is a great service advisor and I would (and did) give him five stars for his awesome service and great attitude every time. So, to wrap this up, although I don't recommend Royal Moore (and hope not to have to go back again), if you find yourself needing to go there for service, I HIGHLY recommend selecting or asking for Reese. Please note that my five-star ratings on service, quality of work, friendliness, and price only apply to this particular experience with my 2019 Crosstrek and the singular appointment I've had for it-- not my overall experience with Royal Moore and their employees as a whole. More

This is my second service at Royal Moore Subaru. Excellent treatment for both experiences. I had a couple of different coupons and the service advisor assisted me with determining the best option. T Excellent treatment for both experiences. I had a couple of different coupons and the service advisor assisted me with determining the best option. The following day I found a penny sized piece of black broken plastic on the drivers side floor. Myself and my dogs other dad meticulously examined the cars interior but could not locate any damage. The piece found matches in color and texture, just not sure where it could have came from. Overall a good experience. More

Reese is really customer oriented and goes out of his way to make sure that everything is made satisfactory. My Subaru had an electronic issue that they could not find a cause for, but tried to find it for 2 to make sure that everything is made satisfactory. My Subaru had an electronic issue that they could not find a cause for, but tried to find it for 2 days. Gave me a loaner in the process which was really nice. More

Visited the Center for the mileage maintenance and worked with the service representative Logan, very helpful and a very service oriented personnel. Will visit again soon..... with the service representative Logan, very helpful and a very service oriented personnel. Will visit again soon..... More

Cheryl was amazing I had service done it was rock solid went as planned and she communicated as promised. Please go see her for service she knows her stuff. Impressive, a breath of fresh air to their Servi went as planned and she communicated as promised. Please go see her for service she knows her stuff. Impressive, a breath of fresh air to their Service department. Congratulations More

Our 90,000 mile service experience was great. Expectations were met, with no surprises as everything was clearly explained in advance. Thanks for the loaner car too! Expectations were met, with no surprises as everything was clearly explained in advance. Thanks for the loaner car too! More

Love your new drop off area. Everyone there is so friendly and helpful. My car was in for a recall and the work was completed the same day that I dropped it off. friendly and helpful. My car was in for a recall and the work was completed the same day that I dropped it off. More

I like the new drop off facility and I like being met by a service rep when I pulled in. Work was done quicker than expected - I left the Outback there, and returned in a couple hours to pick it up. a service rep when I pulled in. Work was done quicker than expected - I left the Outback there, and returned in a couple hours to pick it up. More