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Royal Moore Subaru Nissan - Service Center

Hillsboro, OR

4.9
347 Reviews

347 Reviews of Royal Moore Subaru Nissan - Service Center

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February 08, 2022

A simple phone call, they gave me much needed info on how my car works! More

by youguy92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmylea Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Royal Moore Subaru responded

Youguy92, thank you so much for the positive review!

February 07, 2022

Emmylea followed up with me after my purchase to see how things were going with the new car and assisted me with questions that I had in addition to confirming that I was aware of some features that I wasn' More

by derek.fitzgerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmylea Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordon Mcnelly
Feb 11, 2022 -

Royal Moore Subaru responded

Derek.fitzgerald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Royal Moore Subaru.

February 03, 2022

Logan did a great job and kept me informed throughout the service as to status and costs. More

by Bob
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Logan Weslow-Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Royal Moore Subaru responded

Bob, thank you for choosing Royal Moore Subaru service and for sharing your experience.

February 02, 2022

The Service Department at Royal Moore Subaru was professional, efficient and friendly. The representative was extremely helpful and our servicing was done sooner than expected. More

by kkings9426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Krevanko
Feb 08, 2022 -

Royal Moore Subaru responded

Kkings9426, we strive for a high level of customer satisfaction in all aspects of our dealership.

February 01, 2022

Great experience. Arrived and was immediately checked in and given an estimate of time for the service. It was done sooner than expected and I was on my way again. More

by debholl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Royal Moore Subaru responded

Debholl, we really appreciate your great feedback!

January 25, 2022

Julie was very helpful in helping me find a part for my subaru and other part staff was good to More

by Channing Tatum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmylea Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Mclemore, Julie Jenkins
Feb 08, 2022 -

Royal Moore Subaru responded

Thanks for sharing your experience with our Parts department.

January 25, 2022

Carlos is really friendly guy and always keeps me informed about what my car needs and the other staff is great to More

by Channing Tatum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Weslow-Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sacramento Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Krevanko, Carlos Martinez
Feb 08, 2022 -

Royal Moore Subaru responded

Thank you for choosing our service department!

January 15, 2022

Awesome customer service. When I drop off my car for the service and scheduled maintenance, the tech rep went above and beyond to ensure I have a loaner car. Awesome customer service! Thank you very much! More

by Julius9236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jan 18, 2022 -

Royal Moore Subaru responded

Hello Julius9236, thank you; we appreciate your feedback!

January 14, 2022

I am impressed with this dealership in respect to both sales and service with how they stand by their word. We worked with Art when I purchased my new 2022 from them in July, and returned for the first o More

by Tessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sacramento Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Royal Moore Subaru responded

Tessie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

January 07, 2022

Sacramento estimated that the car would be finished by 4:00 pm and he was right on. More

by kacey64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sacramento Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Royal Moore Subaru responded

Hi Kacey, thanks for sharing the experience you had with Sacramento while bringing your vehicle in for servicing! We can see that there is still room for us to improve and would love some feedback on how we can delivery a 5star experience for you on your next visit.

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