Royal Moore Subaru Nissan - Service Center

Becky was professional, kind, and vey quick to get back to me with answers to my questions. Excellent service. to me with answers to my questions. Excellent service. More

I have been going to this dealer for years for my 2017 Subaru Forester. They are all very knowledgeable, polite, and honest with work that is more critical versus things that can wait for a bit. I have tr Subaru Forester. They are all very knowledgeable, polite, and honest with work that is more critical versus things that can wait for a bit. I have tried other mechanics in the area with my subie and have been disappointed. This place exceeds expectations by always being transparent. Plus they send a Lyft to be able to allow me to wait from home or if the time is longer than expected providing me a car to allow me to get other things accomplished during my cars time at the shop. 100% recommend them if you have a Subaru and want honest transparent service! More

Royal Moore Subaru is friendly, efficient, and of the highest quality. The service department helped me see what my vehicle needed and took care of those needs in a short amount of time. highest quality. The service department helped me see what my vehicle needed and took care of those needs in a short amount of time. More

I am so thankful for Emmylea for taking the time to walk me thru some of my new car’s features. She is patient, kind, and so helpful. me thru some of my new car’s features. She is patient, kind, and so helpful. More

Becky is very sweet and patient. The system for the car rental had a bit of a problem but she found a way around it and was able to get me in to a car in just a few minutes! She is a The system for the car rental had a bit of a problem but she found a way around it and was able to get me in to a car in just a few minutes! She is amazing! More

Jim and Subue tech did great job to solve my very different issue. Much appreciated. different issue. Much appreciated. More

I came to Royal Moore with a need and left with a smile. JD, Sacramento, and Sung have made the process a breeze. Thank you for your time and your business. JD, Sacramento, and Sung have made the process a breeze. Thank you for your time and your business. More

Royal Moore Subaru has always been great to work with, this is our second purchase of a Crosstrek. TJ was very helpful this is our second purchase of a Crosstrek. TJ was very helpful More

I recently moved to Hillsboro and am currently driving my 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dea 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dealerships where I was living. However, a new experience happened at Royal Moore. The service Manager, Bill Rush, was incredibly condescending and sexist. The air-conditioning on my 2017 Subaru Forester went out when the outside temp was 105 degrees. I went to Royal Moore and the service person was very helpful and got me an appointment the next morning. At my appointment time Justin Asman was there to help me with any questions or concerns and arrange a loaner car while mine was being repaired. Jason walked me thru the entire process and communicated via text and phone while my car was being serviced. The compressor on the a/c unit was bad and had to be replaced. When I picked the car up and drove for a bit the a/c again did not work properly. I returned to dealership and this time I was greeted by Bill who said it was a relay switch and they would replace it. They did and off I went, however it did not seem to be working properly so I went back and that is when Bill said that it was fine, and then proceeded to tell me " if you were my mother I would tell you the same thing'"- ouch. His attitude was dismissive and condescending, insinuating that I did not understand air conditioning and compressors. It was not a pleasant experience and I am not sure that Royal Moore will get my Subaru business again. There is another dealer not too far away. Perhaps some customer service training for Bill would be in line. On the other hand, Justin Asman was great to work with. More

Forester is good. Emmylee is great. she told me about forester everything. she will send me how to conect the shutter of my house and Forester botton. Emmylee is great. she told me about forester everything. she will send me how to conect the shutter of my house and Forester botton. More