Royal Moore Subaru

2017 Subaru Outback broken from Day 1 I purchased this car new on November 6th. I used the Costco Auto program to buy the car and Greg Bristow was the Sales rep. The entire sales process I purchased this car new on November 6th. I used the Costco Auto program to buy the car and Greg Bristow was the Sales rep. The entire sales process was easy, no pressure and fairly quick. Greg & the Finance Rep were great and didn't pressure me or try to low ball me on anything. The Starlink system (stereoGPS, roadside assistance, etc) didn't activate when I left the dealer but I was told it could take 24-48 hours. Greg called and checked with Subaru and me to see how it was going. 2 days later it still would activate, so I called Subaru myself and was told to take the car to be serviced so Starlink can be 'reset'. This was not the case. After 2 days worth of troubleshooting and 10+ hours of my time trying to coordinate everything and waiting, the problem was originally diagnosed as the speaker (didn't work at all apparently), but the stereo was found to be failed. Door panels and stereo system removed and original factory seals & glues broken. They gave me a another brand new car to use as a loaner after I insisted (versus figuring out my own ride). Found out 2 days later the he replacement unit is backordered for 2-3 weeks. So best case, 1.5 months after I bought the car, the features I paid for MIGHT work. I escalated this frustration to General Manager of Royal Moore Subaru and I was left with a terrible response and sorry not my fault attitude. He made ZERO effort to try and deal the situation and when I pressed him that as a Subaru Dealer he needs to take some accountability, he said it was really Subaru's fault and not his, so call them. Faulty components from Subaru and no one every checks to make sure things work even as simple as the stereo speakers. Subaru has been contacted to try and discuss the problem with them. More to information to come, but in the meantime I have a well equipped Subaru that doesn't function properly beyond driving down the road. Such a shame. This was my 3rd Subaru. Improved service and attitudes would have made all the difference. I would have given a 1 star review if it wasn't for Greg's help and service (he wasn't working when I found out the stereo is 2-3 weeks backordered). More

Service easy and nonstressful Great service with a friendly attitude. Don't take my vehicle anywhere but Royal Moore. They were fantastic from the initial purchase. Give them a Great service with a friendly attitude. Don't take my vehicle anywhere but Royal Moore. They were fantastic from the initial purchase. Give them a try. More

Outstanding Customer Service I am writing this because my experience with Royal Moore Subaru in Hillsboro, OR was truly outside of my prior experience in dealing with the "after t I am writing this because my experience with Royal Moore Subaru in Hillsboro, OR was truly outside of my prior experience in dealing with the "after the sale" divisions at car dealers. Even though I had bought my new Subaru, my very first, at another dealership, when I called to inquire about title and registration, I received exceptional service. I called KIM ARMSTRONG who is the Title Clerk at Royal Moore. Not only did she answer my phone call on the first ring, when I outlined my problem, she was helpful, cheerful and very well informed. She sent me the forms that I needed along with a stamped envelope to the DMV right away. I just cannot tell you how very impressed I am with Kim's performance at Royal Moore. Based solely on her actions, I will buy our next car at Royal Moore as well as recommend them to our friends. Good Show! More

First service for new vehicle Meet by a friendly service writer, he explained it would take about a half hour to service my truck. He came and got me, said everything checked out Meet by a friendly service writer, he explained it would take about a half hour to service my truck. He came and got me, said everything checked out fine, explained that there was a copy of the inspection report in my paperwork,and off I went! More

Excellent Service with Royal Moore. Since moving here in 2011, I have always taken my Titan to Royal Moore for service. Always have the best service and great employee with Royal Moore. Since moving here in 2011, I have always taken my Titan to Royal Moore for service. Always have the best service and great employees who work on the vehicles. I would recommend Royal Moore to everyone for both sales and service. More